Baliram Jha
Sr. Manager
New Delhi
Summary
Sr. Manager (Last Mile) leading last-mile and first-mile operations across Delhi hubs, daily shipment audits, COD cash handling, and MIS reporting. Coordinates 60+ hubs and 1,700+ people to keep 1,00,000 to 1,30,000 customer deliveries & reverse pickups, escalation closure, and special projects such as SDD.
Overview
1
1
Language
13
13
years of professional experience
Work History
Sr. Manager (Last Mile)
Shadowfax Technologic Pvt Ltd.
09.2018 - Current
- Daily hundle 1 Lakh+ Volume
- Receive inward goods and verify it.
- Handle Delhi 70 Hubs and more than 1700+ staff and send them in different locations for delivery & Pickup
- Delivery & Pickup handling. Meeshu/Ajio/Flipkart/Meesu/SD/Paytm/Lime Road/Flipkart/Kartocket etc.
- Audit of all goods and shipments on daily basis.
- Assist and support administrative staff in their day to day operations.
- Create MIS report on daily basis.
- Cash handling.
- Maintain a data of all staff activities
- Escalations of customer’s queries.
- Reply on E-mails...
- Handling first mile and last mile hub.
- Vehicle Management (For marketplace load connections NCR hubs)
- People Management (Handling team of 95+ employees/Riders)
- Arranging Doorstep seller pickups and RTO delivery.
- Responsible for timely connection of marketplace load and Customer delivery as per given cutoff.
- Close escalation’s same time regarding seller pickups and delivery.
- Handing cash of COD shipments.
- Onboarding and training new riders/transporters to be used for FM transportation
- Special Project Lead last 6 Month (SDD and Reverse SDD)
- Current Position:-
Branch Manager (FM & LM)
Wow Express (JMS Logistics & Express Pvt Ltd)
06.2016 - 08.2018
- Receive inward goods and verify it.
- Handle more than 100 staff and send them in different locations for delivery & Pickup
- Pickup handling. Paytm/Voonik/Rediff/Lime road/Jabong etc.
- Audit of all goods and shipments on daily basis.
- Assist and support administrative staff in their day to day operations.
- Create MIS report on daily basis.
- Cash handling.
- Maintain a data of all staff activities
- Escalations of customer’s queries.
- Reply on E-mails...
- Previous Company:-
Branch In charge (FM)
Onigried.com
03.2015 - 05.2016
- Receive inward goods and verify it.
- Handle more than 40 staff and send them in different locations for delivery & Pickup
- Pickup handling Paytm pickup etc.
- Audit of all goods and shipments on daily basis.
- Assist and support administrative staff in their day to day operations.
- Create MIS report on daily basis.
- Maintain a data of all staff activities
- Escalations of customer’s queries.
- Reply on E-mails.
- Previous Company:-
Supervisor (FM)
Alexis Global Pvt.ltd / Trouston.com
10.2013 - 02.2015
- Receive inward goods and verify it.
- Handle more than 40 staff and send them in different locations for delivery
- Pickup handling. Paytm etc.
- Audit of all goods and shipments on daily basis.
- Assist and support administrative staff in their day to day operations.
- Create MIS report on daily basis.
- Maintain a data of all staff activities
- Escalations of customer & seller’s queries.
- Reply on E-mails.
- Previous Company:-
Education
B.Com (H) -
LNMU Darbhanga University
Darbhanga12th - undefined
Bihar Board
01-2010
10th - undefined
Bihar Board
01-2007
Skills
Operational planning
Team handling
Managing inbound/outbound operation
MS Office suite
MIS reporting
Hub operations
Shipment audit
Escalation management
Vehicle management
Rider onboarding
Performance dashboards
Safety compliance
Fleet scheduling
Vendor management
Process improvement
Root cause analysis
KPI tracking
Inventory control
Route optimization
Interests
Travelling, Music & Acting
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Notable Attainments
Got App Letter from Shadowfax Technologic Pvt LTD. For Providing Best SH performance 2025., Got App Letter from Shadowfax Technologic Pvt LTD. For Providing Best performance 2021., Got App Letter from Shadowfax Technologic Pvt LTD. For Providing Best performance 2020., Got App . letter from Wow Express (JMS Logistic & Express Pvt Ltd). For providing Best performance 2016 & 2017, Provided best of our services to our key/ corporate customers on satisfactory level.
Timeline
Sr. Manager (Last Mile)
Shadowfax Technologic Pvt Ltd.
09.2018 - Current
Branch Manager (FM & LM)
Wow Express (JMS Logistics & Express Pvt Ltd)
06.2016 - 08.2018
Branch In charge (FM)
Onigried.com
03.2015 - 05.2016
Supervisor (FM)
Alexis Global Pvt.ltd / Trouston.com
10.2013 - 02.2015
10th - undefined
Bihar Board
12th - undefined
Bihar Board
B.Com (H) -
LNMU Darbhanga University