Balkrishna Virendra Patil
Malvan
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Wipro Technologies
Senior associate
Navi Mumbai
06.2022 - Current
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed routine maintenance and repair.
Senior Officer
Netizen Engineering Pvt. Ltd.
Navi Mumbai
07.2019 - 06.2022
- Handling service termination and terminate service order for Broadband Enterprise (high value) Customers.
- Also Raised SO (Service Order) as per Customer requirement.
- Handling and resolving all TT's (Trouble Ticket) raised by broadband customers at contact centre and scrutinizing the cases for their genuineness & co-ordinate with circle MACD team for any clarification.
- Work on different tools like Clarity, BMC remedy, Microsoft Excel and word.
- Coordinate with all CSAM (Customer Service Assurance Manager).
- Attending all sorts of MACD complaints of the BROADBAND customers.
Officer
Reliance HR Services Pvt. Ltd.
Navi Mumbai
09.2017 - 07.2019
- Same as mentioned in the previous company as our business is shifted to Reliance HR Services Pvt. Ltd.
Business Associate
Vertex Customer Management Pvt. Ltd.
Koparkhairne
06.2016 - 09.2017
- Handling service termination and terminating service orders for Broadband Enterprise (high value) Customers.
- Also Raised SO (Service Order) as per Customer requirement.
- Handling and resolving all TT's (Trouble Ticket) raised by broadband customers at contact center and scrutinizing the cases for their genuineness & co-ordinate with circle MACD team for any clarification.
- Attending all sorts of MACD complaints of the BROADBAND customers.
- Coordinate with all CSAM (Customer Service Assurance Manager).
- Work on different tools like Clarity, BMC remedy, Microsoft Excel and word.
Education
H.S.C. -
N.A.D. Topiwalla Junior College
Malvan, Maharashtra02.2013
S.S.C. -
A.S.D. Topiwalla High School
Malvan, Maharashtra03.2011
Skills
- Social Media Marketing
- Digital Marketing
- SMM
- SEO
- Online Marketing
- Microsoft Excel
- Team collaboration
- Research
Hobbies and Interests
- Basketball
- Adventure Sports
- Travel
- Drawing
Personal Information
- Date of Birth: 02/11/95
- Gender: Male
- Address: 2451 Sai Nagar Sai Mandir Dhuriwada Malvan 216606
Languages
Marathi
First Language
English
Intermediate
B1
Hindi
Proficient
C2
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
Timeline
Wipro Technologies
Senior associate
06.2022 - Current
Senior Officer
Netizen Engineering Pvt. Ltd.
07.2019 - 06.2022
Officer
Reliance HR Services Pvt. Ltd.
09.2017 - 07.2019
Business Associate
Vertex Customer Management Pvt. Ltd.
06.2016 - 09.2017
H.S.C. -
N.A.D. Topiwalla Junior College
S.S.C. -
A.S.D. Topiwalla High School