Balla Durga Prasad
Hyderabad
Summary
Dynamic Process Specialist with a proven track record at Cognizant Technology Solutions, excelling in process improvement and quality control. Expert in implementing efficient workflows and enhancing operational support, while effectively solving complex problems. Adept at utilizing MS Office for data management and fostering collaboration across departments to drive results.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Process Specialist
Cognizant technology solutions
Hyderabad
12.2020 - Current
- Ensured compliance with safety regulations in the workplace.
- Monitored quality control standards for all products produced.
- Implemented changes to existing procedures as required by management.
- Audited processes regularly to ensure they are meeting established standards.
- Developed and implemented process improvement initiatives to increase efficiency and reduce costs.
Senior Claims Processor
Optum global solutions
Hyderabad
01.2016 - 10.2019
- Responded promptly to requests from providers or customers regarding claim status updates.
- Communicated effectively with team members across multiple departments within the organization.
- Identified discrepancies in claim information and requested additional documentation from providers.
- Maintained detailed records of all claims activity including payments made, denials issued, appeals filed.
Education
MBA - Finance And Hr
Suprabhat Institute of Management
Hyderabad07-2017
Bcom
MNR Degree College
Hyderabad05-2014
MPC
Narayana Junior College
Hyderabad06-2010
SSC
Vijetha High School
Hyderabad03-2008
Skills
- Process improvement
- Quality control
- Problem solving
- Process automation
- Workflow design
- Operational support
- Quality assurance
- Ms office
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Certification
- Performance Excellence
- On-time Deliverables
- Process Improvements
Accomplishments
- Received Extra mile award in 2018 for continues support
- Recognized star performer for performance excellence
Affiliations
- Playing cricket, snookers
- Listening music
Timeline
Process Specialist
Cognizant technology solutions
12.2020 - Current
Senior Claims Processor
Optum global solutions
01.2016 - 10.2019
MBA - Finance And Hr
Suprabhat Institute of Management
Bcom
MNR Degree College
MPC
Narayana Junior College
SSC
Vijetha High School