Balmukand
Assistant Manager
Jaipur
Summary
Dynamic professional with overall 10+years at GENPACT INDIA, adept at leading SAP Concur T&E team for 3+ years and enhancing operational efficiency. Proven problem solver with strong communication skills, successfully managing complex global implementations and improving customer satisfaction. Expertise in SAP functionality and incident management, fostering collaboration in diverse environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Assistant Manager
GENPACT INDIA PRIVATE LIMITED
11.2023 - Current
- Strong 3+ years of experience in Concor T&E
- Leading the SAP Concor T&E Team of 5 Resources
- Pulling out the Congnos report for finding the business states
- Manage multiple SAP Concurrent complex, global, multi-phased implementations following SAP
- Concurs implementation methodology
- Set up credit card feeds, validate feed and planning.
- Conduct functional reviews of configurations completed by other implementation
- Hands on Service Now for raising the tickets.
- Hands on VAT configuration
- Hands on GL Acounts change
- Ability to resolution Concor ticket.
- Creates executive summaries to help clients understand the functional and financial impacts
- Manages functional incidents and service requests through full lifecycle (through closure)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Management Trainee
GENPACT INDIA PRIVATE LIMITED
08.2021 - 10.2023
- Provides technical incident, service request, and problem tickets management oversight and prioritization
- Provides major incident oversight and communicates status to the business in a timely manner
- Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
- Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
- Analyzes batch failures/errors and summarize findings in reports to the business
- Advises and assists L2 resources as needed
- Conducts analysis of application lifecycle to identify design flaws and realize process efficiencies
- Coaches, mentors, and develops team members, including overseeing new employee onboarding
- Prepares periodic reports for management as necessary to track strategic goal accomplishment
- Knowledge of SAP functionality specifically in the area of travel management
- Functional and/or technical experience in supporting global systems (e.g. SAP) including knowledge of data flows, processes and best practices
- Proven knowledge of software development lifecycle methods, processes, tools and best practices.
Process Associate
GENPACT INDIA PRIVATE LIMITED
07.2014 - 07.2021
- Processing the PO and Non-PO invoices
- 2 way matching and 3 way Matching
- GL account change if required
- Vendor clearance
- Vendor invoice statement
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Education
Bachelor Of Business Administration - Business Statistics , Accounts And Finance
University of Rajasthan
Jaipur06.2014
Timeline
Assistant Manager
GENPACT INDIA PRIVATE LIMITED
11.2023 - Current
Management Trainee
GENPACT INDIA PRIVATE LIMITED
08.2021 - 10.2023
Process Associate
GENPACT INDIA PRIVATE LIMITED
07.2014 - 07.2021
Bachelor Of Business Administration - Business Statistics , Accounts And Finance
University of Rajasthan
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