Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
Balvir Singh Bisht
Vadodara
Summary
Overview
11
years of professional experience
Work History
Tech Mahindra Pvt limited Gandhinagar Gujarat
Assistant Manager
02.2023 - Current
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
Tech Mahindra Pvt limited Gandhinagar Gujarat
Team Leader
11.2022 - 01.2023
Job overview
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
First Source Solutions LimitedGandhinagar
Team Leader
11.2017 - 11.2022
Job overview
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Escalated calls to solve problems and drive customer satisfaction.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
Intelenet Global ServicesVadodara
CSA and Team Leader
08.2013 - 10.2017
Job overview
- Answering Inbound Calls
- Helping new hires to learn the process
- To provide support to the team by acting as the first line of escalation fo
- Escalated calls to solve problems and drive customer satisfaction.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Maintained and exceeded performance and quality standards, meeting customer support objectives and KRA
Education
University Overview
- BA from MSU, Vadodara.
- 12th from State Board, Uttarakhand.
- 10th from State Board, Uttarakhand.
Skills
- Avaya Reporting
- Avaya performance center
- Avaya IQ
- Nice reporting
- Roster requirement
- Call barging
- Excel/ power point
- Knowledge for Scheduling
- Knowledge about rostering
- Sales monitoring
- Operations Management
- Task Delegation
- Recruiting and interviewing
- Employee engagement
- Recruitment and hiring
- Sales Growth
- Employee performance evaluation
- Team motivation
Personality Traits
Personality Traits
- Good motivator with excellent presentation and convincing skills.
- Excellent customer service skills.
- Self-motivated and goal driven.
- Excellent monitoring and leadership skills.
- Highly efficient in managing a busy workload without close supervision.
- Excellent communication skill
- Highly efficient for employee retaining power
Personal Information
Personal Information
- Pan Number: BGIPB9419D
- Aadhar Number: 2150-7812-9873
- Date of Birth: 06/06/90
- Marital Status: Married
Mailing Address
Mailing Address
A-39 Gopi Nath Society, Near Panchvati, Vadodara, 390010
Hobbies
Hobbies
Listing Song and audio books
Watching Cricket
Languages
Hindi
Proficient
C2
English
Proficient
C2
Gujarati
Intermediate
B1
Kumauni
Advanced
C1
Timeline
Assistant Manager
Tech Mahindra Pvt limited
02.2023 - Current
Team Leader
Tech Mahindra Pvt limited
11.2022 - 01.2023
Team Leader
First Source Solutions Limited
11.2017 - 11.2022
CSA and Team Leader
Intelenet Global Services
08.2013 - 10.2017
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