Summary
Overview
Work History
Education
Skills
Timeline
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Balwant Kumar Singh

Hyderabad

Summary

I am an accomplished IT professional with over 12 years of experience in software architecture, team management, and strategic project delivery. Over the past 3.5 years, I built the SF+ team in India from scratch and managed it for a year without a designated manager until my promotion to LMTS.

I design and deliver scalable, robust, and secure features for Salesforce+ streaming platform, manage multiple scrum teams, and drive end-to-end project delivery, contributing to a $3B annual pipeline.

Pursuing an Executive MBA at ISB enhances my Strategy, Leadership, and Marketing skills, bridging technical solutions and business strategies. I excel in partnering with stakeholders and guiding cross-functional teams, driving business innovation and operational excellence.

Overview

12
12
years of professional experience

Work History

LMTS (Architecture)

Salesforce
Hyderabad
07.2019 - Current

As a Team Leader and Architect, I drive business innovation through strategic planning and developing comprehensive technological solutions. I focus on delivering scalable, secure, and interactive applications, ensuring system reliability with 99.999% uptime and rapid mean time to recovery. By balancing cost against benefits and maximizing business investment value, I excel in decision making and stakeholder management.

My role involves anticipating future technological challenges and providing innovative solutions. I leverage team building, mentoring and coaching, and effective delegation to foster a collaborative environment. Additionally, I employ strong communication, conflict resolution, problem-solving, adaptability, and emotional intelligence skills to achieve operational excellence

My efforts are strategically aimed at generating significant business value, leading to the realization of essential and impactful business objectives as outlined below:

  • Revenue Impact : Managed projects contributing to an active pipeline of $3B per year, reflecting a 25% year-over-year revenue increase for the Salesforce+ streaming platform.
  • Operational Excellence : Achieved 99.999% uptime for critical systems, reducing system outages by 20% compared to the previous year.
  • Cost Efficiency : Identified and implemented cost-saving measures that reduced operational expenses by 20%, saving the organisation over $1M annually.
  • User Engagement : Enhanced user engagement to 70%, a 40% increase, by improving the user experience on platform signup, registration, and live event access.Productivity Enhancement : Boosted developer productivity by 3 times, reducing project delivery times from 3 months to 3 sprints on average.
  • Productivity Enhancement : Boosted developer productivity by 3 times, reducing project delivery times from 3 months to 3 sprints on average.
  • Risk Mitigation : Reduced security incidents by 20% through stringent security protocols and disaster recovery planning.
  • Innovation Leadership : Implemented a data unification strategy that enhanced user behavior understanding, leading to tailored content and offers, boosting sales conversions by 10% in the marketing-driven pipeline.
  • Operational Efficiency : Streamlined operational processes, leading to a 30% improvement in cross-departmental workflow efficiency.
    Customer Satisfaction : Improved system design and reliability, resulting in a 25% increase in customer satisfaction scores and a 15% increase in customer retention.
  • Sustainable Solutions : Developed and implemented energy-efficient solutions that cut energy costs by 20% and reduced the company’s carbon footprint by 25%.

Integration Architect

Wipro
London
05.2016 - 07.2019

Distinguished professional within Wipro's Enterprise Business Integration practice, specializing in delivering cutting-edge Integration Solutions. Key achievements in my role include:

  • Client Trust and Revenue Growth:Delivered scalable and robust applications, earning client trust and confidence. Instrumental in winning additional projects, contributing to a remarkable 20% revenue growth from the specific client.
  • Innovative IP Development:Spearheaded the development of a proprietary Intellectual Property (IP) for the organization. Significantly reduced costs for financial institutions by 30%, eliminating the need for physical infrastructure and software installation through seamless migration to cloud solutions.
  • Resource Pool Strengthening:Established a robust integration resource pool for the practice. Trained and mentored team members, ensuring deployment readiness for diverse client projects.With a focus on strategic integration solutions, revenue growth, and innovative IP development, I bring a proven track record of delivering impactful results in enterprise business integration.

Consultant

Capgemini
Bangalore
09.2015 - 05.2016

Seasoned professional within Capgemini's non-financial services department, dedicated to one of the world's top two beverage suppliers. In my role as Senior Dev cum Technical Lead, I successfully led a team of 4 engineers from a technical standpoint. My responsibilities encompassed collaborating with the client and architect to understand requirements and provide technical leadership. Key aspects of my role include:

  • Client Collaboration and Requirement Understanding:Worked closely with the client and architect to comprehend business objectives, pain points, and delivery timelines.
  • •Translated business requirements into comprehensive technical low-level designs.
  • Proactive Technical Solutions:Took a proactive approach in providing technical solutions to architects through Proof of Concepts (POCs).Assisted in architectural decisions by demonstrating the feasibility and effectiveness of proposed solutions.

Sr. Developer

Cognizant
Kolkata
07.2014 - 09.2015

Contributed to the Mobility group at Cognizant, specializing in mobile and system integration solutions for clients. As a Senior Developer, I collaborated with clients, leads, and architect.

Played a pivotal role in delivering tailored mobile and system integration solutions as a Senior Developer.

Developer

Travancore Analytics
Trivandrum
07.2012 - 07.2014

Worked in a startup in a dynamic environment with an organization size of around 30 and a team size of 4. In this capacity, my responsibilities and autonomy included:

  • Technology Exploration and POCs:Proactively learned new technologies relevant to the project.Conducted Proof of Concepts (POCs) to assess and demonstrate the feasibility of adopting new technologies.
  • Business Requirement Understanding and Collaboration:Collaborated with Leads and Architects to understand business requirements.Contributed to key design and architectural decisions, ensuring alignment with business objectives.
  • Scalable and Robust Software Development:Took charge of developing scalable and robust software solutions. Ensured that the software met high standards of quality, reliability, and scalability. In this dynamic environment, I leveraged my skills to drive technology exploration, collaborate on key decisions, and contribute to the development of scalable and robust software solutions.

Education

MCA - Computer Application

C-DAC
Trivandrum
05-2012

MBA - Finance - Leadership andStrategy

Indian School of Business
Hyderabad
12-2004

Skills

Technical

  • PaaS (Muelosoft,Heroku)
  • IaaS (AWS,Hyperforce)
  • Gen AI (LLMs, prompt Engineering)
  • Databases
  • Full Stack Technologies
  • PLs (Java,Javascript)
  • Frameworks (Node, nextjs, GraphQL, lwc, payload)
  • forcecom
  • Operations (DevOps, CDN)
  • Architectural Patterns

Leadership

  • Planning and Strategy
  • Team Building
  • Decision Making
  • Conflict Resolution
  • Mentoring and Coaching
  • Delegation
  • Stakeholder Management
  • Problem Solving
  • Adaptable
  • EI

Timeline

LMTS (Architecture)

Salesforce
07.2019 - Current

Integration Architect

Wipro
05.2016 - 07.2019

Consultant

Capgemini
09.2015 - 05.2016

Sr. Developer

Cognizant
07.2014 - 09.2015

Developer

Travancore Analytics
07.2012 - 07.2014

MCA - Computer Application

C-DAC

MBA - Finance - Leadership andStrategy

Indian School of Business
Balwant Kumar Singh