BALWANT SINGH
NEW DELHI
Summary
Result oriented professional offering nearly 8+ years' experience in CRM of Real Estate. Recognized for ability to incorporate innovative management techniques, systems for Customer Relation execute the processes, and procedure to enhance customer satisfaction with great services to customers delighting, also increase productivity, services with solution and boost revenues with better relationship with our clients. To work in an organization that values hard work, sincerity & provides quality environment which enriches my positive work attitude & provides me an opportunity to share ideas where my role exist.
Overview
9
9
years of professional experience
Work History
Assistant Manager CRM-Backend & Operations
Gulshan Group
Noida
04.2023 - Current
- Handling all the post-sales activities, such as the creation of customer details, application, booking login, name addition and deletion, endorsement, cancellation credit note, entries and documents preparation, new payment plan creation, and emailing invoices.
- Generation and emailing of money receipts for all daily basis transactions of RTGS, NEFT, TDS, JV, or cheques received.
- Interest setup and waiver of all projects.
- Coordination with the IT team for any kind of ERP issues, new document draft uploads, modifications, and timely bug fixes.
- Preparing and sending termination and forfeiture notices, reminders, pre-cancellation, and cancellation notices to defaulter cases.
- Ensuring the defined TAT for the updation of data in the ERP.
- Maintaining data accuracy.
- Coordination with Accounts, Finance team, and CRM teammates for all projects regarding the closure of monthly GST reports, suspense entries, bank reconciliations, excess amount, cancellation amount refund sheet process, and various reports preparation as required by the Accounts division.
- Google Drive updates for daily collection across all projects and preparation of the collection report.
- Generating the pro forma invoices and GST invoices for additional customization costs of customers, and sharing them with concerned officials for sending them to the customers as and when assigned. Maintaining the MIS for additional customization costs and credit notes.
- Maintaining the MIS for additional customization costs and credit notes.
- Dealing with customer inquiries and grievances on calls, emails, and in person.
- Resolving customer inquiries and grievances, adhering to internally defined SOPs and timelines.
- Monitoring the daily grievances and escalations received from customers.
- Satisfying customers by providing complete answers to their concerns and queries.
- Updating clients regularly on project progress.
- Deftly setting and meeting collection targets.
Senior Executive-CRM
Paras Group
08.2022 - Current
- Overall responsibility of all Post Sales documentation work, Handling customer's issues/grievances, all kind of query- booking, allotment, benefits, demand, interest related, death cases, Allotment, Demands, reminder, Agreements, offer of Possession, Transfers, Name Addition deletion, Cancellation cases & Funds Transfer cases
Senior Associate - CRM
WTC Group
12.2021 - 07.2022
- Overall responsibility of all Post Sales documentation work, Handling customer's issues/grievances, all kind of query- booking, allotment, benefits, demand, interest related, death cases, fund transfer cases, cancellation cases
- Provide the best solution with the settlement and execute the work according customers need
- Allotment, Demands, reminder, Agreements, offer of Possession, Transfers, Name Addition deletion, Trustee Agreement, PTM, Collections, grievance handling, Establish healthy business relations to develop excellent rapport with customers, provide excellent customer satisfaction and increase collection
- Coordinating with internal departments like accounts, legal, Finance for required documentation
- MIS Preparation, Email responses, ensure daily/weekly/Monthly collection targets meeting
Senior Executive- CRM
Gaursons Promoters Pvt. Ltd
08.2018 - 12.2021
- Overall responsibility of post-sales activities with Font-end & back-end operations of all Residential & Commercial projects including booking logins, Allotment, execution of Agreement, Demand generation, Bank NOC, transfer, Tripartite Agreement, refunds, cancellations, recovery & collections, final demand notice, reminders, offer of possession
- Responsible for CRM and Collections, grievance resolution and complaints, establish healthy business relations to develop excellent rapport with customers, provide excellent customer satisfaction and increase collection
Executive- CRM
Sikka Promoters & Developers
05.2016 - 08.2018
- Actively involved in all post sales activities like login of bookings, booking confirmation, issuance of payment receipts, Allotment & Apartment Buyer Agreement, demand generations, All Transfer, name deletion & name addition, missing document, reminders to pre-cancellation letter, execution of agreements, loan management, broker management, customer relationship management, cancellation refund, payment & collection post sales activities
- Scheduling the set targets and ensure proper daily Reporting
- Responsible for strategy formulation and implementation to increase collection
- Active participation in all trainings to server customer Better
Executive Accounts
Dhanwati Finance Ltd.
01.2016 - 05.2016
- Coordinating with internal departments like accounts, legal, Sales and doing the required documentation
- Instrumental in MIS generation, review and analysis
- Preparing TDS receipts through challan & sending demand
- Handover Process
Education
Master of Business Administration (MBA) -
11.2024
BACHELOR OF COMMERCE (B.COM) -
01.2017
12th Standard -
Bal Mandir Public School
01.2014
10th Standard -
Bal Mandir Public School
01.2012
Skills
- Tally ERP 9
- FARVISION
- PINGA
- 4QT Software
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Travelling
- Playing Badminton & Cricket
- Listening Music
Professional Snapshot
Result oriented professional offering nearly 8+ years' experience in CRM of Real Estate. Recognized for ability to incorporate innovative management techniques, systems for Customer Relation execute the processes, and procedure to enhance customer satisfaction with great services to customers delighting, also increase productivity, services with solution and boost revenues with better relationship with our clients. To work in an organization that values hard work, sincerity & provides quality environment which enriches my positive work attitude & provides me an opportunity to share ideas where my role exist.
Personal Information
- Father's Name: Late. Baljeet Singh
- Date of Birth: 01/18/96
- Marital Status: Single
Timeline
Assistant Manager CRM-Backend & Operations
Gulshan Group
04.2023 - Current
Senior Executive-CRM
Paras Group
08.2022 - Current
Senior Associate - CRM
WTC Group
12.2021 - 07.2022
Senior Executive- CRM
Gaursons Promoters Pvt. Ltd
08.2018 - 12.2021
Executive- CRM
Sikka Promoters & Developers
05.2016 - 08.2018
Executive Accounts
Dhanwati Finance Ltd.
01.2016 - 05.2016
Master of Business Administration (MBA) -
BACHELOR OF COMMERCE (B.COM) -
12th Standard -
Bal Mandir Public School
10th Standard -
Bal Mandir Public School
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