Open To Work
Bandana Anand
Senior Advisor - FBA Investigation
Hyderabad,TS
Work Preference
Summary
Results-driven Investigation Specialist with 7+ years (90 months) of diverse experience across Investigation Specialist, ML operations, HR assistant, US IT recruitment and administration. Proven track record in risk management, process improvement, and team leadership. Consistently achieved 99%+ quality standards while managing multiple high-priority projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Advisor - FBA Investigation
Amazon Development Center India Private Limited
Bandlaguda Jagir, Telangana
07.2021 - Current
- Investigated 2000+ monthly FBA seller SIMs through KIWI workflow, covering inventory fraud, policy violations, and reimbursement abuse, achieving 97% decision accuracy across quality audits.
- Streamlined case documentation process within KIWI, creating standardized templates that reduced average closure time by 20% and improved audit readiness.
- Served as escalation point for high-complexity KIWI cases, resolving top-tier investigations involving $50K+ in disputed inventory value with cross-functional coordination.
- Demonstrated Ownership by proactively identifying a gap in KIWI, proposing a solution, and driving implementation end-to-end.
- Reduced average case handling time from 7 mins to 3 mins through workflow optimization and SOP refinement.
SME (Subject Matter Expert)
Amazon Development Center India Private Limited
01.2025 - Current
- Provided floor support to all the teams to improve their process knowledge
- Worked on multiple automation projects to streamline the process and increase productivity to 45%
- Conducted knowledge tests on Monthly basis to keep the team updated on the latest SOP improvement
- Brought proficiency among all the team members on cross boarded multiple countries SOP updates
- Handled multiple teams as a substitute manager and received accolades from stakeholders on efficiently handling each teams productivity
Quality Specialist
Amazon Development Center India Private Limited
09.2022 - 10.2023
- Drove SOP updates and implementation
- Conducted QA connects and knowledge sessions
- Facilitated QA improvement plan to improve the quality of bottom performers. The plans resulted in 30% of improvement in the teams quality parameters
- Drive process improvements through SOP updates and team training initiatives
- Handle multiple critical projects including TP90 (Aged cases) and Final Word investigation
Investigation Specialist
Amazon Development Center India Private Limited
07.2021 - 08.2022
- Lead investigations of suspicious merchant activities to mitigate risks to Amazon's ecosystem
- Achieve and maintain 99%+ quality standards in risk assessment and investigation
- Manage cross-functional communication with internal and external stakeholders
HR Assistant
Amazon Development Center India Private Limited
07.2020 - 02.2021
- Resolved employee tickets across US, UK, CANADA, and MPA regions
- Managed both paid and unpaid pay codes ensuring accurate processing
- Maintained 90%+ quality standards in ticket resolution
- Provided training and support to new team members
- Handled complex payroll situations including NWPT, Vacation-Paid, PTO, and Bereavement
US IT Recruiter
Avance Consulting Services
03.2019 - 03.2020
- Managed full-cycle recruitment for major clients including Cognizant, HCL, TCS, and Infosys
- Expert in US tax terms, visa requirements, and documentation
- Developed and maintained strong relationships with hiring managers and candidates
- Provided analytical recruiting reports and metrics to leadership
Administrative Head
Jamshedpur Institute of Technology
10.2015 - 01.2017
- Managed financial records and prepared monthly/yearly reports
- Developed and implemented marketing strategies
- Monitored center expenses and cash flow
- Led performance planning initiatives
- Managed administrative operations and customer inquiries
Education
M.Com - Finance
Kolhan University
01.2012
Skills
- Deep Dive Analysis
- Leadership Skills
- Cross Border Communications
- Stakeholders Management
- HR Management Systems
- Microsoft Office Suite
- Tally 9
Certification
Tally 9 Certification, 2025-01-01
Languages
English
Hindi
Projects
- Fast-tracked team training: Completed 11-week program in 8 weeks.
- Led "Team Trident" project with 7-member cross-functional team.
- Managed TP90 (Aged Cases) & Final Word investigation (5-month project).
- Received multiple horizontal growth opportunities to play a role of Andon advisor, Mentor, Quality SMEs and Auditor.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Technical Expertise:
Mastered multiple CTI queues:
High Value
Low Value
DP&R Sideline
ARES
KIWI - Core Competencies:
Risk Management & Investigation
Process Improvement & Quality Assurance
Team Leadership & Training
Cross-cultural Communication
Customer Service Excellence
Financial Analysis & Reporting
Project Management
Multi-lingual Proficiency