Siri S. R.
Bangalore
Summary
Accomplished Implementation Engineer with extensive experience in software solutions, specialising in process improvement and stakeholder management. Proven track record in developing business requirements and functional specifications, converting complex business needs into technical solutions. Demonstrated expertise in customer relationship management and quality assurance, with a strong focus on defect reduction and turnaround time management. Adept at conducting root cause analysis and implementing effective problem-solving strategies. Career goal: to leverage analytical thinking and deep dive analysis skills to drive continuous improvement in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Implementation Engineer - Level 2
Empyra Software Solutions Pvt. Ltd.
04.2024 - 03.2026
- Created user documentation for system training.
- Supported process improvement initiatives by evaluating billing workflow CRM and productivity.
- Assisted client personalization by configuring data collection workflows.
- Conducted manual testing for test cases using Cucumber language.
- Gathered stakeholder business requirements.
- Performed requirement analysis and gap analysis.
- Developed BRD, FRD, and functional specifications.
- Converted business needs into technical solutions.
- Jira for sprint planning, backlog prioritisation, bug tracking, and participation in Scrum ceremonies (daily stand-ups, sprint planning, sprint reviews, and retrospectives).
Application Support Engineer - Level 1
Empyra Software Solutions Pvt. Ltd.
07.2022 - 03.2024
- Managed day-to-day volumes while ensuring service level agreements were met
- Interacted with different teams to understand vendor requirements and resolve customer issues
- Delivered productive results while maintaining high standards of quality
Customer Service Agent
Groupon Corporate
09.2021 - 07.2022
- Handled day-to-day customer service tasks to meet service level agreements
- Provided chat support, managing up to 100 chats per day
- Resolved customer issues quickly and effectively, ensuring high customer satisfaction
Catalog Associate
Amazon Corporate
06.2017 - 07.2021
- Managed daily volumes and ensured service level agreements were met
- Created product detail pages and adapted to Amazon's Retail systems platform
- Performed Root Cause Analysis for recurring issues and implemented solutions
- Established strong relationships with vendors to maintain and support business operations
- Ensured catalog data was accurate and live for business continuity
Education
B.Com -
ASC Degree College
05.2016
High School -
Stella Maris High School
05.2010
PUC -
Siddaganga PU College For Women
04.2012
Skills
- Quality Check Process
- Customer Relationship Management
- Conflict Resolution
- Turnaround Time (TAT) Management
- Defect Reduction
- Deep Dive Analysis
- Process Implementation
- Effective Problem Solving
- Process Improvements
- Time Management
- Superior Verbal and Written Communication
- Highly Organized
- SAP Transaction Processing
- Payment Clearing
- Decision-Making
- Negotiation and Persuasion
- Process Improvement
- User documentation
- Time management
- Attention to detail
- Effective communication
- Root cause analysis
- Analytical thinking
- Multitasking capacity
- Application deployment
- Continuous improvement
- Problem-solving
- Relationship building
- Quality assurance
- Requirements Gathering & Analysis
- Stakeholder Management
- Business Process Modeling (BPMN)
- Gap Analysis
- Functional & Non-Functional Requirements Documentation
- Use Case & User Story Writing
- Business Process Improvement
- Root Cause Analysis
- Change Management
- Process improvement
- Customer relationship management
- Requirement analysis
- Business requirements gathering
- Manual testing
- Data collection workflows
Accomplishments
- Creative Problem Solving: Resolved product issues through a detailed quality check process.
- Computer Proficiency: Proficient in Microsoft Excel for work allocation, drafting pivot tables, etc.
- Foreign Language: French (Level 1 & 2).
- Youth Leadership Programme (Quantum Leap).
- Campus to Corporate (Quantum Leap).
- Computer Course in Office Management (Kayaka Computers).
- SQL (Udemy).
Disclaimer
I hereby declare that all the above information is true and correct to the best of my knowledge., Bangalore
Languages
kannada
First Language
English
Advanced
C1
French
Elementary
A2
Hindi
Beginner
A1
Certification
- Youth Leadership Programme (Quantum Leap).
- Foreign Language: French Level 1 and 2
- Campus to Corporate (Quantum Leap).
- Computer Course in Office Management (Kayaka Computers)
- SQL (UDEMY)
- IBM (Coursera)
- Generative AI for Business Analytics (Coursera)
Hobbies and interests
- Reading about business trends and technology
- Data analysis and problem-solving activities
- Traveling and exploring different cultures
- Continuous learning through online courses
Timeline
Implementation Engineer - Level 2
Empyra Software Solutions Pvt. Ltd.
04.2024 - 03.2026
Application Support Engineer - Level 1
Empyra Software Solutions Pvt. Ltd.
07.2022 - 03.2024
Customer Service Agent
Groupon Corporate
09.2021 - 07.2022
Catalog Associate
Amazon Corporate
06.2017 - 07.2021
B.Com -
ASC Degree College
High School -
Stella Maris High School
PUC -
Siddaganga PU College For Women