Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Languages
Timeline
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Siri S. R.

Siri S. R.

Bangalore

Summary

Highly motivated with extensive knowledge in communication and service handling. Focused on improving productivity, increasing efficiency, and enhancing quality. Excellent at juggling multiple tasks and working under pressure. Proven expertise in managing projects from initiation to completion, analysing business processes, and implementing effective solutions to drive organizational success. Adept at leading cross-functional teams, improving operational efficiency, and ensuring project deliverables align with business goals.

Overview

8
8
years of professional experience

Work History

Implementation Engineer - Level 2

Empyra Software Solutions Pvt. Ltd.
04.2024 - Current
  • Redesigned and implemented user documentation for system training
  • Led process improvement initiatives to enhance organizational performance by assessing billing, workflow, CRM, and productivity
  • Worked extensively on myOneFlow, handling complex processes and developing personalized workflows for clients
  • Configured and adapted workflows for data collection and personalized client journeys
  • Performed manual testing for test cases written in Cucumber language

Application Support Engineer - Level 1

Empyra Software Solutions Pvt. Ltd.
07.2022 - 03.2024
  • Managed day-to-day volumes while ensuring service level agreements were met
  • Interacted with different teams to understand vendor requirements and resolve customer issues
  • Delivered productive results while maintaining high standards of quality

Customer Service Agent

Groupon Corporate
09.2021 - 07.2022
  • Handled day-to-day customer service tasks to meet service level agreements
  • Provided chat support, managing up to 100 chats per day
  • Resolved customer issues quickly and effectively, ensuring high customer satisfaction

Catalog Associate

Amazon Corporate
06.2017 - 07.2021
  • Managed daily volumes and ensured service level agreements were met
  • Created product detail pages and adapted to Amazon's Retail systems platform
  • Performed Root Cause Analysis for recurring issues and implemented solutions
  • Established strong relationships with vendors to maintain and support business operations
  • Ensured catalog data was accurate and live for business continuity

Education

B.Com -

ASC Degree College
05-2016

PUC -

Siddaganga PU College For Women
04-2012

High School -

Stella Maris High School
05-2010

Skills

  • Quality Check Process
  • Customer Relationship Management
  • Conflict Resolution
  • Turnaround Time (TAT) Management
  • Defect Reduction
  • Deep Dive Analysis
  • Process Implementation
  • Effective Problem Solving
  • Process Improvements
  • Time Management
  • Superior Verbal and Written Communication
  • Highly Organized
  • SAP Transaction Processing
  • Payment Clearing
  • Decision-Making
  • Negotiation and Persuasion
  • Process Improvement
  • User documentation
  • Time management
  • Attention to detail
  • Effective communication
  • Root cause analysis
  • Analytical thinking
  • Multitasking capacity
  • Application deployment
  • Continuous improvement
  • Problem-solving
  • Relationship building
  • Quality assurance

Accomplishments

  • Creative Problem Solving: Resolved product issues through a detailed quality check process.
  • Computer Proficiency: Proficient in Microsoft Excel for work allocation, drafting pivot tables, etc.
  • Foreign Language: French (Level 1 & 2).
  • Youth Leadership Programme (Quantum Leap).
  • Campus to Corporate (Quantum Leap).
  • Computer Course in Office Management (Kayaka Computers).
  • SQL (Udemy).

Disclaimer

I hereby declare that all the above information is true and correct to the best of my knowledge., Bangalore

Languages

kannada
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1

Timeline

Implementation Engineer - Level 2

Empyra Software Solutions Pvt. Ltd.
04.2024 - Current

Application Support Engineer - Level 1

Empyra Software Solutions Pvt. Ltd.
07.2022 - 03.2024

Customer Service Agent

Groupon Corporate
09.2021 - 07.2022

Catalog Associate

Amazon Corporate
06.2017 - 07.2021

B.Com -

ASC Degree College

PUC -

Siddaganga PU College For Women

High School -

Stella Maris High School
Siri S. R.