Bandana Devi
Banking
Gurgaon
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures, and improving employee morale with hands-on leadership style. Over 12 years of progressive Banking experience.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Branch Operations Manager
HDFC Bank
04.2024 - Current
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maintained friendly and professional customer interactions.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Branch Operations Manager
HDFC Bank
06.2023 - 03.2024
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Monitor daily operations to ensure a free flow process, and supervise the execution of daily tasks and instrumental in completing Branch Audit.
- Enhancing the value of existing Accounts and retention of existing portfolio.
- Generate business, cross sell and monitor cross sales of Personal Bankers and contract sales staffs.
- Verification of AOF, Customer Instructions and control Branch FTNR.
- Handling customer queries and complaints face to face or over the phone & ensuring customer satisfaction by achieving delivery & service quality.
- Establishing personal relationship & developing future business, resolving client queries/complaints as well as providing guidance on the various products and services provided by the banks.
- Monitoring of M2 activation of all savings and current accounts.
- Responsibility to increase the Bank's profitability by cultivating new business relationships.
- Directly supervised and coordinated the activities of the team and Delegate tasks to members of the Operations team.
- Resolving escalated customer's issues by communicating and working closely with internal business partners.
- Monitoring daily Branch Reports as per audit compliance.
- Working as Cluster Coordinator and reporting to Cluster Head and Regional Head.
Authorizer
HDFC Bank
04.2019 - 05.2023
Authorizer
HDFC Bank
08.2015 - 03.2019
Assistant Manager
Axis Bank
06.2012 - 03.2015
Team Leader
HDFC Bank
08.2011 - 05.2012
Education
MBA - Sales And Marketing Education
Central IT College
Guwahati, India 04.2001 -
Bachelor of Arts - English
Tezpur College
Tezpur, India 04.2001 -
Skills
- Banking Software
- MS OFFICE (Word, Excel, PowerPoint)
- Basic computing application and Internet Operation
- Financial Accounting (Tally 90)
- Customer Relationships
- Excellent time management skills
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Received the "Star Service Excellence Award” for exemplary performance.
- Received highest ratings in 3 consecutive years.
- Part of "Talent Pool" in FY'24.
Timeline
Branch Operations Manager
HDFC Bank
04.2024 - Current
Branch Operations Manager
HDFC Bank
06.2023 - 03.2024
Authorizer
HDFC Bank
04.2019 - 05.2023
Authorizer
HDFC Bank
08.2015 - 03.2019
Assistant Manager
Axis Bank
06.2012 - 03.2015
Team Leader
HDFC Bank
08.2011 - 05.2012
MBA - Sales And Marketing Education
Central IT College
04.2001 -
Bachelor of Arts - English
Tezpur College
04.2001 -
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Vignesh HanglurVignesh Hanglur
Deputy Manager at HDFC LTD/ HDFC BANK LTDDeputy Manager at HDFC LTD/ HDFC BANK LTD
Ramesh GollaRamesh Golla
Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)