Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Primary Assets
Extracurricular Activities
Projects
Disclaimer
Timeline
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Bandaru Krishna Chaitanya

Senior Consultant
Vijayawada

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Senior Consultant

Jade Global Software Private Limited
07.2023 - Current
  • Currently working in Jade Global Software Private Limited as a Senior Consultant, IT-Tech.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Prioritized projects and project tasks depending on key milestones and deadline dates.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Collaborated with Security, IAM, and Legal teams to develop customized solutions that addressed unique client needs.

IT Analyst

Gainsight Software Private Limited
05.2022 - 07.2023
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.

Senior IT Analyst

HCL Technologies
01.2019 - 05.2022
  • Worked as a Senior IT Analyst in HCL Technologies for 3 years.
  • Collaborated with cross-functional teams to develop customized IT solutions for unique business challenges.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated with upper management to drive strategy and implement new processes.

Associate Technical Support

Tech Mahindra
11.2017 - 01.2019
  • Worked in Tech Mahindra as Associate Technical support with an experience of 1 year
  • Enhanced team efficiency by providing timely and accurate technical support.
  • Developed and maintained a comprehensive knowledge base of common technical issues, ensuring the efficient resolution of future customer inquiries.
  • Maintained detailed documentation of all support cases, enabling effective tracking and reporting of trends in customer issues.

Service Delivery Consultant

Sutherland Global Services
06.2016 - 11.2017
  • Provided comprehensive consulting services to clients, identifying opportunities for process improvement and cost savings.
  • Enhanced customer satisfaction levels by promptly addressing concerns and providing tailored solutions.

Education

B.Tech - ELECTRICAL AND ELECTRONICS ENGINEERING

Gudlavalleru Engineering College
Gudlavalleru, Andhra Pradesh
04.2012 - 01.2016

Intermediate - undefined

Narayana Junior college
01.2010 - 01.2012

SSC - undefined

Noble English Medium school
01.2009 - 01.2010

Skills

Windows and MacOS troubleshooting

SaaS application support

Data Retention

SaaS application Onboarding

Offboarding workflow management

Application License management

Cellar Secrets management

Administrator knowledge on multiple SaaS apps

Knowledge base management

Training peers

Productivity Improvement

Operations Management

Accomplishments

  • NPTEL Online Certification from IIT Madras for completing the course 'BASIC ELECTRICAL CIRCUITS' with a score of 83%.
  • Actively participated in various Workshops conducted in college.

Languages

English
Telugu
Hindi

Personal Information

  • Total Experience: 96 months
  • Father's Name: B. Srinivasa Rao
  • Date of Birth: 08/07/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Primary Assets

  • Highly motivated & enthusiastic to work in a team.
  • Adaptability & Interested to learn anything challenging.
  • Innovative thinking and dedicated hard work.

Extracurricular Activities

Member of the Organizing Committee for the 'GEC FEST 2K15', a department day and valedictory function of the Department of Electrical Engineering, Gudlavalleru Engineering college, Gudlavalleru. Organized a Food court in 'GEC FEST 2K15'.

Projects

SUPERVISORY CONTROL AND DATA ACQUISITION WITH SCADA, The main and utmost parameters of the power system are voltage, frequency and temperature. These parameters play an important role in power quality management. The design of the machine (alternator and transformer) mainly depends upon the temperature rise. Hence controlling temperature rise is an important aspect for the power system. The main aim of the project is to operate the machine (alternator and transformer) in safe mode without damage, monitor the parameters with respect time and store them in the computer by using terminal software and find the parameter cause for the fault Using SCADA.

Disclaimer

I hereby declare that the above information mentioned by me is correct to the best of my knowledge and belief.

Timeline

Senior Consultant

Jade Global Software Private Limited
07.2023 - Current

IT Analyst

Gainsight Software Private Limited
05.2022 - 07.2023

Senior IT Analyst

HCL Technologies
01.2019 - 05.2022

Associate Technical Support

Tech Mahindra
11.2017 - 01.2019

Service Delivery Consultant

Sutherland Global Services
06.2016 - 11.2017

B.Tech - ELECTRICAL AND ELECTRONICS ENGINEERING

Gudlavalleru Engineering College
04.2012 - 01.2016

Intermediate - undefined

Narayana Junior college
01.2010 - 01.2012

SSC - undefined

Noble English Medium school
01.2009 - 01.2010

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Bandaru Krishna ChaitanyaSenior Consultant