Bandhavya M
Current Role: Senior Engineer
Bangalore
Summary
Accomplished Senior Engineer with a proven track record at Alten India Pvt Ltd, specializing in incident management and supplier support on the Airbus platform. Excelled in cross-functional collaboration and communication, enhancing supplier access and compliance.
Overview
2025
2025
years of professional experience
16
16
years of post-secondary education
Work History
Senior Engineer
Alten India Pvt Ltd
09.2022 - Current
- Assisting suppliers by creating How To documents regarding the on boarding process for clients and suppliers
- Determined equipment failure root cause and implemented solutions.
- Work on creating process documents and Knowledge Base for process
- As part of the Partner Enablement team, I support suppliers on the Airbus platform. We support the
different queries and activities for suppliers - Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Organizing G-meets with suppliers to help them fill the edNES
- Have been using VOIP to communicate with suppliers to give a address their queries and concerns related to the Digital Work Package
- Been a part of the compliance project
- Hands on experience in handling Digital Work Package request for the supplier to enable access to
Virtual Computer
Sr. Seller Support Associate
Amazon Development centre India pvt ltd
4 2021 - 08.2022
- Mentored junior associates, fostering professional growth and enhancing team cohesion.
- Participated in various projects focused on optimizing seller support systems and Knowledge Base articles.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
- Improved case handling time by effectively prioritizing tasks and utilizing available resources.
Seller Support Associate
Amazon India pvt ltd
04.2018 - 03.2020
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Maintained company-specific confidentiality and personal record retention protocol.
Network Engineer
RBI TechnicalServices
03.2016 - 03.2018
Education
High School Diploma -
St. Joseph Central School
Mysore 03.1999 - 03.2009
GED -
Sadvidya Composite PU College
Mysore 04.2009 - 03.2011
Associate of Science - Electronics And Communications Engineering
Visvesvaraya Technological Institute
Chikkamagalur 04.2011 - 04.2015
Skills
Management skills Project Coordination Quality Control
Timeline
Senior Engineer
Alten India Pvt Ltd
09.2022 - Current
Seller Support Associate
Amazon India pvt ltd
04.2018 - 03.2020
Network Engineer
RBI TechnicalServices
03.2016 - 03.2018
Associate of Science - Electronics And Communications Engineering
Visvesvaraya Technological Institute
04.2011 - 04.2015
GED -
Sadvidya Composite PU College
04.2009 - 03.2011
High School Diploma -
St. Joseph Central School
03.1999 - 03.2009
Sr. Seller Support Associate
Amazon Development centre India pvt ltd
4 2021 - 08.2022
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