Bandhavya M
Current Role: Senior Engineer
Bangalore
Summary
Accomplished Senior Engineer with a proven track record at Alten India Pvt Ltd, specializing in incident management and supplier support on the Airbus platform. Excelled in cross-functional collaboration and communication, enhancing supplier access and compliance.
Overview
2025
2025
years of professional experience
16
16
years of post-secondary education
Work History
Senior Engineer
Alten India Pvt Ltd
Bengaluru, India
09.2022 - Current
- Assisting suppliers by creating How To documents regarding the on boarding process for clients and suppliers
- Determined equipment failure root cause and implemented solutions.
- Work on creating process documents and Knowledge Base for process
- As part of the Partner Enablement team, I support suppliers on the Airbus platform. We support the
different queries and activities for suppliers - Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Organizing G-meets with suppliers to help them fill the edNES
- Have been using VOIP to communicate with suppliers to give a address their queries and concerns related to the Digital Work Package
- Been a part of the compliance project
- Hands on experience in handling Digital Work Package request for the supplier to enable access to
Virtual Computer
Sr. Seller Support Associate
Amazon Development centre India pvt ltd
Bangalore, India (Remote)
4 2021 - 08.2022
- Mentored junior associates, fostering professional growth and enhancing team cohesion.
- Participated in various projects focused on optimizing seller support systems and Knowledge Base articles.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
- Improved case handling time by effectively prioritizing tasks and utilizing available resources.
Seller Support Associate
Amazon India pvt ltd
Bangalore, India
04.2018 - 03.2020
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Maintained company-specific confidentiality and personal record retention protocol.
Network Engineer
RBI TechnicalServices
Bangalore, India
03.2016 - 03.2018
Education
High School Diploma -
St. Joseph Central School
Mysore 03.1999 - 03.2009
GED -
Sadvidya Composite PU College
Mysore 04.2009 - 03.2011
Associate of Science - Electronics And Communications Engineering
Visvesvaraya Technological Institute
Chikkamagalur 04.2011 - 04.2015
Skills
Management skills Project Coordination Quality Control
Timeline
Senior Engineer
Alten India Pvt Ltd
09.2022 - Current
Seller Support Associate
Amazon India pvt ltd
04.2018 - 03.2020
Network Engineer
RBI TechnicalServices
03.2016 - 03.2018
Associate of Science - Electronics And Communications Engineering
Visvesvaraya Technological Institute
04.2011 - 04.2015
GED -
Sadvidya Composite PU College
04.2009 - 03.2011
High School Diploma -
St. Joseph Central School
03.1999 - 03.2009
Sr. Seller Support Associate
Amazon Development centre India pvt ltd
4 2021 - 08.2022