Dheeraj Kumar Bandi
Hyderabad
Summary
Strong background in conducting quality audits, root cause analysis and implementing corrective actions to drive quality management.
Excellent communications and problem- solving skills with proven ability to work collaboratively in developing and implementing quality metrics and measure quality performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Trust & Safety New Associate- Content Moderator
Accenture Solutions Private Limited
Hyderabad
10.2022 - 03.2024
- Worked on 5 various workflows (Content, Integrated, GAIA SLD, Cluster Analysis, MPR)
- Worked on analysis time to time whenever there was a backlog and gave input.
- Had a responsibility to Point of Contact.
- Worked for Merchant Appeals missing reviews process and handled all bugs, closing them without missing an SLA.
- Worked on all Immediate Clients' required bugs and provided resolution on time.
- Suggested ideas for better use of tools, search, and work on reviews.
- Analyzed quality data and trends to identify root causes of quality issues.
Education
Bachelor of Science - Statistics
Vighnan Jyothi Institue of Arts And Sciences
Hyderabad02-2022
Intermediate - MPC
Sri Chaithanya Junior Collage
Hyderabad02-2019
MBA -
ICFAI Business School
HyderabadSkills
- Interpersonal Communication skills
- Complaint resolution
- Social Media
- Multitasking
Affiliations
- NSS Volunteer at Osmania University
- Junior Executive -Managers Without Borders (e-NGO)–The Official Student Chapter of IBS Hyderabad.
Accomplishments
- Presented Star of the Business award for the period of Q2, FY23 for creating client value through business outcomes.
Certification
- Done certification course on Introduction to Digital Marketing, by Great Learning Academy.
- Done certification course on R Programming: Data Analysis and Visualizations using R, by Udemy
Timeline
Trust & Safety New Associate- Content Moderator
Accenture Solutions Private Limited
10.2022 - 03.2024
Bachelor of Science - Statistics
Vighnan Jyothi Institue of Arts And Sciences
Intermediate - MPC
Sri Chaithanya Junior Collage
MBA -
ICFAI Business School
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