BANEESH OB
KERALA
Summary
Energetically driven Ticketing Agent with a proven track record at Al Khazi Travel, adept in airline reservation systems and providing top-notch customer satisfaction. Leveraged empathy and ticketing software expertise to enhance travel experiences, achieving a significant increase in positive customer feedback. Renowned for professionalism and a courteous approach to resolving booking issues efficiently.
Overview
6
6
years of professional experience
Work History
Ticketing Agent
Al Khazi Travel
Dubai
06.2021 - Current
- Processed tickets, visas, and handled customer inquiries to ensure smooth travel experiences.
- Managed flight bookings and reservations, providing accurate information on flight schedules, seat availability, and fares.
- Interacted directly with customers to address questions and resolve issues related to airline services.
Ticketing Agent
Al Malaki Tours & Travel
01.2019 - 05.2021
- Ticketing
- VISA Processing
- Customer Handling
- Responsible for booking flight tickets and handle reservations for customers.
- Direct interactions with customers, answering customer queries about flight timings, fares, seat availability, reservations, etc.
Education
IATA
Speedwings Aviation Academy
Kaloor01-2017
Higher Secondary
Akshara College
Vadakekkad01-2013
SSLC
Vannery High School
Perumpadappa01-2011
Skills
- Reservation procedures
- Information assistance
- Airline reservation systems
- Rules clarifications
- Empathy and patience
- Customer Satisfaction
- Booking issues
- Ticketing software
- Cash handling experience
- Basic computer skills
- Complaint handling
- Professionalism and courtesy
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
OTHER INFO
- Date of Birth . : 21-11-1994
- Marital Status. : Married
- Passport number : N9192889
- Nationality. : Indian
Timeline
Ticketing Agent
Al Khazi Travel
06.2021 - Current
Ticketing Agent
Al Malaki Tours & Travel
01.2019 - 05.2021
IATA
Speedwings Aviation Academy
Higher Secondary
Akshara College
SSLC
Vannery High School
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