Customer Support Associate
Tech Mahindra
Noida
05.2022 - 07.2022
- Provided technical support to customers via phone, email, and chat
- Assisted with training new team members on customer service procedures
- Maintained records of customer interactions and transactions and created detailed reports for escalated customer cases
- Resolved customer inquiries in a timely manner
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques, and positive customer support
