Singing, cooking, dancing, making DIY CRAFTS
Banrilang Warjri
Manager
Shillong
Summary
Dynamic manager with a proven track record at Zayra Cake Studio, excelling in team leadership and performance management. Enhanced customer satisfaction through effective communication and conflict resolution. Skilled in financial management, streamlining operations, and strategic planning, driving efficiency and fostering loyalty among clients.
Overview
5
5
years of professional experience
Work History
Manager
Zayra Cake Studio
11.2022 - Current
- Directed and motivated employees to achieve higher performance levels.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintaining daily accounts .
Junior Manager
The Wok Restaurant
02.2021 - 10.2022
- Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
- Streamlined office operations for increased efficiency and reduced overhead costs.
- Negotiated favorable contracts with vendors or suppliers, ensuring cost-effective procurement of goods or services.
- Led the recruitment process for junior staff positions, attracting top talent into the organization.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Managed financial reports and budgets, ensuring accuracy and timely submission to upper management.
Education
Bachelor of Arts - Arts Education
Shillong College
Laitumkhrah, Shillong Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Customer service
Financial management
Documentation and reporting
Verbal and written communication
Multitasking
Interests
Writing
Timeline
Manager
Zayra Cake Studio
11.2022 - Current
Junior Manager
The Wok Restaurant
02.2021 - 10.2022
Bachelor of Arts - Arts Education
Shillong College