BAPAN MONDAL
Chennai,TN
Summary
Strategic Operations Professional with over 16 years of experience driving revenue, profit, and business growth in fast-paced environments. Proven success in expanding market presence and achieving top-line and bottom-line growth. Expert in multi-site operations management, stakeholder management, resource administration, budgeting, and quality assurance.
Overview
16
16
years of professional experience
Work History
Revenue and Operation Head - Tamilnadu & Pondicherry
OYO Rooms
3 2023 - Current
- Oversee operations across Tamilnadu and Pondicherry, managing a portfolio of 800+ hotels (15000+ keys) with a business volume of 12 Cr monthly
- Drive key performance indicators including revenue, profitability, business acquisition, and market share enhancement
- Lead initiatives for dynamic pricing, operational leakages arrest, and continuous improvement
- Ensure optimal guest, partner, and employee experiences
- Strategize and implement market expansion, new storefront additions, and acquisitions.
Zonal Operation Manager
OYO Rooms
01.2021 - 03.2023
- Managed operations for 15000+ keys, driving revenue, profitability, and market share enhancement
- Developed and executed risk management and continuous improvement plans
- Conducted analysis and forecasting to achieve departmental goals and objectives
- Identified business development opportunities to tap into new markets.
General Manager Operations
OYO Rooms
08.2018 - 12.2020
- Acted as a business owner for a portfolio of 30 hotels (1000+ rooms), covering various verticals like room revenue, F&B, MICE, and café operations
- Led cross-functional teams to enhance operational efficiency and value
- Engaged with stakeholders, vendors, property owners, and cross-functional teams for operational excellence.
Sr. Business Manager
Barbeque Nation Hospitality Ltd.
08.2015 - 07.2018
- Managed 3 stores in Tamil Nadu with 220+ employees, generating 2 Cr monthly
- Developed market strategies, retained customers, and onboarded new clients
- Led staff development, training, and human resource activities.
Assistant Outlet Manager
HYATT
11.2014 - 07.2015
- Managed a 105-cover multi-cuisine restaurant, increasing GOP% and improving service standards through training and contests.
Assistant Restaurant Manager
Double Tree by Hilton
12.2012 - 11.2014
- Contributed to guest experience by managing F&B operations and implementing standards and procedures.
Food & Beverage Supervisor
Grandeur Hotel
07.2012 - 11.2012
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Trainee Captain (Food & Beverage)
The Park Hotel
03.2008 - 05.2012
- Actively participated in staying current with industry trends and best practices to provide the highest level of service on board.
- Spearheaded team-building initiatives to foster a positive work environment and boost morale among crew members.
- Streamlined communication between departments for improved efficiency during operations.
Education
Bachelor of Hotel Management -
IIHM Kolkata
Diploma in Food and Beverage Service - undefined
City & Guilds of London Institute
Skills
Leadership & Team Management: Leadership, team leadership, staff management, performance management, employee relations, and conflict resolution
Strategic & Operational Planning: Strategic planning, business planning, operations oversight, operations management, scheduling and planning, performance monitoring, and continuous improvements
Revenue & Profitability: Revenue generation, P&L management, budgeting and forecasting, and profitability management
Customer & Partner Experience: Customer retention, customer service, client relationships, customer relationship management (CRM), stakeholder relations, and strategic partnerships
Business Development & Market Expansion: Business development, market expansion, new acquisitions, and business administration
Process Improvement & Efficiency: Process improvements, operational efficiency, logistics management, and process flows
Communication & Interpersonal Skills: Collaborative communication, cross-functional communication, interpersonal communication, and visionary thinking
Problem-Solving & Decision-Making: Innovative problem-solving, complex problems analysis, decision-making, and risk management
Resource & Inventory Management: Resource administration, inventory management, and cost control
Technical Proficiency: MS Office, management information systems, and project leadership
Personal Information
Date of Birth: 03/10/87
Languages
English
Hindi
Bengali
Timeline
Zonal Operation Manager
OYO Rooms
01.2021 - 03.2023
General Manager Operations
OYO Rooms
08.2018 - 12.2020
Sr. Business Manager
Barbeque Nation Hospitality Ltd.
08.2015 - 07.2018
Assistant Outlet Manager
HYATT
11.2014 - 07.2015
Assistant Restaurant Manager
Double Tree by Hilton
12.2012 - 11.2014
Food & Beverage Supervisor
Grandeur Hotel
07.2012 - 11.2012
Trainee Captain (Food & Beverage)
The Park Hotel
03.2008 - 05.2012
Revenue and Operation Head - Tamilnadu & Pondicherry
OYO Rooms
3 2023 - Current
Bachelor of Hotel Management -
IIHM Kolkata
Diploma in Food and Beverage Service - undefined
City & Guilds of London Institute