Bapi Das
Madhyamgram
Summary
Results-driven Sales Associate Team Leader with solid experience in managing sales teams and implementing effective sales strategies. Demonstrated ability to foster team cohesiveness, improve customer engagement and boost sales. Strong leadership skills coupled with the ability to train and motivate team members. Successfully drove improvement in previous work by cultivating a high-performance sales culture.
Overview
19
19
years of professional experience
Work History
HR Operations Executive
Auroras Mobility Pvt Ltd.
Kolkata
09.2024 - Current
- Created presentations for prospective dealers outlining the benefits of partnering with the company.
- Prepared reports summarizing sales data from each dealer on a monthly basis.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coordinated logistics between warehouses and dealerships in order to facilitate efficient delivery of goods.
Outlet Manager
Pyari Auto Service
Bangaon
04.2017 - 08.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints quickly and efficiently while maintaining professional composure at all times.
Graphic Designer
SOFT TECH IT SERVICES SND BHD
Kuala Lumpur
03.2015 - 03.2017
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
- Executed photo editing and manipulation tasks to enhance visual content.
- Generated digital image files for use in digital and traditional printing.
BPO1
TATA Consultancy Services (T.C.S)
Kolkata
12.2011 - 03.2014
- Verified client financial information to determine creditworthiness and loan eligibility.
- Analyzed market trends to advise clients on optimal timing for loan applications.
- Located and suggested loan packages that met client needs and priorities.
- Researched market conditions affecting local areas served by the bank in order to provide competitive pricing options.
Senior Customer Care Executive
I.B.M
Kolkata
02.2010 - 11.2011
- Process: CESC
- Analyzed feedback from customers in order to identify trends or patterns in service issues.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified opportunities for process improvements based on data analysis results.
Senior Customer Care Executive
First Source Solution LTD
Kolkata
01.2008 - 01.2010
- Analyzed feedback from customers in order to identify trends or patterns in service issues.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Maintained detailed records of customer interactions, feedback, and resolutions in CRM software.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Graphic Designer
Rainbow Photo Colour Lab
Kolkata
01.2006 - 01.2008
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
- Executed photo editing and manipulation tasks to enhance visual content.
- Used digital camera to produce layout prints for clients.
- Studied photographs and other graphics to plan materials, products, or services.
Education
DIPLOMA IN MULTIMEDIA AND ANIMATION - MULTIMEDIA AND ANIMATION
JADAVPUR UNIVERSITY
Kolkata, India01.2007
GRADUATION - SCIENCE
CALCUTTA UNIVERSITY
Kolkata, India01.2006
12th - SCIENCE
RAMKRISHNA MISSION BOYS HOME
West Bengal, India01.2003
10th - GENARAL
BIRATI MAHAJATI VIDHYAMANDIR
West Bengal, India01.2000
Skills
- Sales team assistance
- Goals and performance
- Staff onboarding
- Sales strategies
- Systems and software expertise
- Public relations
Disclaimer
All the information’s stated above is dependable & reliable in the intelligence of my knowledge.
Professional Credential - Skills
- Good in communication skills
- Quickly acknowledgement, identification and resolution of priority issues within SLA time
- Operating System: Windows XP professional, Windows 2000, Windows 7, Windows 8
- Microsoft Office: MS Word, MS PowerPoint, MS Excel, Adobe Photoshop, Photomatix Pro
- Experience in giving training to the new joiners
- Able to work in 24
- 7 Shifts and hard working
Personal Information
- Father's Name: Tapan Das
- Date of Birth: 12/01/82
- Marital Status: Married
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
HR Operations Executive
Auroras Mobility Pvt Ltd.
09.2024 - Current
Outlet Manager
Pyari Auto Service
04.2017 - 08.2024
Graphic Designer
SOFT TECH IT SERVICES SND BHD
03.2015 - 03.2017
BPO1
TATA Consultancy Services (T.C.S)
12.2011 - 03.2014
Senior Customer Care Executive
I.B.M
02.2010 - 11.2011
Senior Customer Care Executive
First Source Solution LTD
01.2008 - 01.2010
Graphic Designer
Rainbow Photo Colour Lab
01.2006 - 01.2008
DIPLOMA IN MULTIMEDIA AND ANIMATION - MULTIMEDIA AND ANIMATION
JADAVPUR UNIVERSITY
GRADUATION - SCIENCE
CALCUTTA UNIVERSITY
12th - SCIENCE
RAMKRISHNA MISSION BOYS HOME
10th - GENARAL
BIRATI MAHAJATI VIDHYAMANDIR
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