Bappa Sutradhar
Beat Trainer
Durgapur
Summary
Telecom professional with 9 years of experience in the telecommunications industry, specializing in fiber network operations, installation management, and fault troubleshooting. Experienced in alarm monitoring, fiber cut identification, network outage handling, and performance monitoring to ensure minimal service disruption. Proven ability to coordinate with field engineers, manage fiber laying operations, and handle installation and service calls efficiently. Skilled in team handling, technical training for HDO teams, and conducting field safety audits to ensure compliance with operational and safety standards. Strong experience in report preparation, operational monitoring, and improving service delivery performance.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Beat Trainer
Bharti Airtel Limited
08.2025 - Current
- Provided technical training and updates to HDO teams regarding new product launches, processes, and operational guidelines.
- Conducted regular field visits to support engineers and ensure proper implementation of technical procedures.
- Performed safety audits during field visits to verify that engineers follow all required safety guidelines and use proper safety kits.
- Monitored field activities and provided on-site guidance to improve service quality and operational efficiency.
- Coordinated with operations and technical teams to communicate updates and resolve field-related challenges.
- Ensured engineers maintain proper service standards and follow company safety and operational protocols.
- Prepared audit observations and shared feedback with management for performance improvement.
Dispatcher_HDO
Bharti Airtel Limited
09.2024 - 07.2025
- Monitored service and installation calls related to fiber and AirFiber connections to ensure timely task completion.
- Coordinated with field engineers and technicians regarding installation schedules, service requests, and fault resolution.
- Communicated with customers and field personnel to provide updates on installation status and service issues.
- Prepared and presented regular reports on fiber/AirFiber installation progress, faults, and performance updates to senior management.
- Tracked HDO-related activities and monitored overall operational performance.
- Maintained proper documentation of service requests, installation status, and fault reports.
- Ensured smooth coordination between operations teams and field staff for efficient service delivery.
Fiber Executive
Telecrats India Pvt Ltd
11.2023 - 09.2024
- Monitored fiber network alarms and identified fiber cut locations to ensure quick fault detection and resolution.
- Performed alarm monitoring and initial fault troubleshooting to minimize network downtime.
- Coordinated with field teams to locate and repair fiber cuts and restore network connectivity.
- Supervised and handled teams responsible for fiber laying and maintenance activities.
- Managed day-to-day fiber network operations to ensure smooth service delivery and network stability.
- Worked closely with NOC and technical teams for incident escalation and fault resolution.
- Maintained proper documentation of fiber faults, outage reports, and operational updates
NOC Executive
Pratap Technocrats Pvt Ltd
05.2023 - 10.2023
- Monitored telecom network components and critical systems to detect alarms, fiber faults, outages, and performance degradations in real-time.
- Performed initial troubleshooting of network issues to ensure quick fault identification and minimal service disruption.
- Responded to network incidents and escalated critical issues to senior engineers or field teams for timely resolution.
- Coordinated with field engineers and technical support teams to resolve network faults and restore services efficiently.
Central TOC Engineer
Indus Towers
03.2021 - 01.2023
- Monitor telecom network components and identify alarms, outages, and performance degradations in real-time.
- Prepare and maintain outage and performance reports for analysis and operational improvement.
OMCR Executive
Narula Infrastructure Pvt Ltd
04.2017 - 03.2021
- Monitor telecom network components and identify alarms, outages, and performance degradations in real-time.
- Prepare and maintain outage and performance reports for analysis and operational improvement.
Education
Master of Technology - Data Science
Swami Vivekananda University
Kolkata, India 04.2001 -
Skills
Microsoft Advance Excel
Microsoft Powerpoint
Microsoft Word
PostgreSQL
Google Sheet
Python
Timeline
Beat Trainer
Bharti Airtel Limited
08.2025 - Current
Dispatcher_HDO
Bharti Airtel Limited
09.2024 - 07.2025
Fiber Executive
Telecrats India Pvt Ltd
11.2023 - 09.2024
NOC Executive
Pratap Technocrats Pvt Ltd
05.2023 - 10.2023
Central TOC Engineer
Indus Towers
03.2021 - 01.2023
OMCR Executive
Narula Infrastructure Pvt Ltd
04.2017 - 03.2021
Master of Technology - Data Science
Swami Vivekananda University
04.2001 -