Barath V

Assistant Manager - Process Improvement

Bengaluru

Summary

Results-driven Business Excellence professional with 8+ years of experience in operations management, process improvement, quality assurance, and team leadership within the healthcare and business process management domain. Proven track record of driving operational efficiency, reducing costs, improving productivity, and leading cross-functional teams to achieve SLA and quality targets. Skilled in Lean Six Sigma, Kaizen methodologies, stakeholder management, training, and continuous improvement initiatives. Seeking to leverage my expertise in operational excellence and strategic process transformation to contribute to organizational growth and business success.

Overview

years of professional experience

Certification

Work History

Assistant Manager - Business Excellence

02.2024 - Current

Managed 2 key accounts, driving process improvement initiatives focused on identifying potential leakages, improving productivity, and optimizing inventory. Led initiatives to eliminate non-value-added (NVA) activities, resulting in FTE optimization and achieving ~$480K in annual cost savings. Spearheaded AIM and SPARK initiatives using Kaizen methodologies; achieved 40% account coverage, 25% initiative conversion, and 50% idea generation. Conducted Time & Motion Studies (TMS) to identify process inefficiencies, enabling data-driven improvements and enhanced operational performance. Partnered with clients to identify process gaps, provide insights, and implement sustainable improvement solutions. Collaborated with leadership and operations teams through regular governance meetings to track progress, align on goals, and ensure delivery of key metrics. Facilitated continuous improvement workshops and Kaizen events to drive a culture of operational excellence. Developed and standardized process documentation, SOPs, and best practices to ensure consistency and scalability. Monitored KPIs and performance metrics, identifying trends and recommending corrective actions to improve efficiency and quality. Led cross-functional initiatives to streamline workflows, reduce turnaround time (TAT), and enhance customer satisfaction.

Team Lead

05.2022 - 02.2024

Managed two process teams comprising 35 members, ensuring consistent quality performance and SLA adherence. Received “Zero Attrition” awards for two consecutive quarters, reflecting strong team engagement and retention. Mentored and groomed team members for career progression, successfully promoting 5 associates to coding roles, 2 to specialist roles, and 1 to Team Lead position. Transitioned from Chennai to Coimbatore to support a new site setup; built and stabilized a new team of 20 members. Monitored team performance through regular reviews, providing feedback and coaching to improve productivity and quality. Handled workload distribution and ensured optimal resource utilization to meet operational targets. Collaborated with cross-functional teams to resolve process issues and improve efficiency. Conducted regular team meetings and performance discussions to align with business goals and drive engagement. Implemented process improvements and best practices to enhance accuracy and reduce errors.

Operational Specialist

11.2020 - 04.2022

Performed quality audits and delivered actionable feedback to ensure compliance with SLA standards. Conducted refresher training sessions and team huddles, improving productivity and process adherence. Supervised a team of 25 members, providing performance insights and on-the-job training (OJT) for new hires. Implemented process improvements using flowcharts, enhancing clarity and reducing errors. Executed system fixes and process enhancements to drive operational efficiency. Managed training for 4 batches (80 associates), supporting successful onboarding and enabling them to transition to the production floor.

Senior Process Consultant

04.2019 - 11.2020

Provided buddy support to 5+ new joiners, ensuring smooth onboarding; recognized with the “Best Buddy” award. Maintained 100% SLA compliance for 11 consecutive months, ensuring consistent delivery excellence. Achieved 10 “Perfect Experience” recognitions for quality and customer satisfaction. Received Gold Awards for three consecutive quarters by saving man-hours through claim reduction and identifying process gaps in queries. Earned 5 “Top Gun” awards for high productivity and 100% QA scores. Received 8 SPOT awards for going beyond role expectations and supporting team leads in operational activities.

Trainee Process Consultant

08.2017 - 04.2019

Successfully completed training and demonstrated strong performance, earning “Go the Extra Mile” awards. Consistently maintained SLA standards, ensuring high levels of accuracy and timeliness in deliverables. Recognized as a top performer with “Top Gun” awards on four occasions.

Education

Bachelor of Science - Communication And Computer Science

Sastra University

Kumbakonam, India

04.2001 -

Skills

Process Improvement (Kaizen / Lean Six Sigma)
Operational Excellence
Team Management & People Development
Stakeholder & Client Management
Quality Assurance & Compliance
Data Analysis & Performance Reporting
Project & Change Management