Barathiraja E
Resume
Summary
Dynamic professional with extensive experience in freight rate negotiation and customer relations at Broekman Logistics India Pvt Ltd. Demonstrated success in enhancing operational efficiency and training teams to achieve high performance. Proficient in MS Office and adept at problem-solving, delivering impactful results in logistics and customer service.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages
Work History
Assistant Manager Air Import
Broekman Logistics India Pvt Ltd
04.2024 - Current
- Leading and oversee air freight import operations ensuring timely and cost-effective shipment.
- Developing and execute strategies to enhance air freight volumes, profitability, and customer service levels.
- Negotiation air freight rates and space allocation with airlines and maintain long-term carrier relationships.
- Managing air freight pricing including procurement, client quotations, and profitability tracking.
- Collaborate with internal pricing teams and global partners to ensure competitive and accurate rate offerings.
- Identify potential business opportunities and support sales teams in acquiring and retaining key clients.
- Monitor and ensure compliance with IATA regulations, customs laws, and relevant government guidelines.
- Resolve operational issues, handle escalations, and ensure a high standard of customer satisfaction.
- Prepare and analyze performance reports, KPIs, and provide insights to management for strategic decision-making.
- Stay updated with market trends, competitor strategies, and airline schedules to maintain a competitive edge.
- Coordinate with sales, customer service, and operations teams to ensure seamless shipment execution.
Senior Executive Air Import
Broekman Logistics India Pvt Ltd
08.2021 - 01.2024
- Lead and oversee air freight import operations ensuring timely and cost-effective shipment.
- Develop and execute strategies to enhance air freight volumes, profitability, and customer service levels.
- Negotiate air freight rates and space allocation with airlines and maintain long-term carrier relationships.
- Manage air freight pricing including procurement, client quotations, and profitability tracking.
- Collaborate with internal pricing teams and global partners to ensure competitive and accurate rate offerings.
- Entered data and shipment details into operational framework for accuracy.
- Verified invoices against service requests and raised invoices for shippers accurately.
- Trained and guided interns on operational processes and software usage.
- Participated in team discussions regarding performance, planning, and operational challenges.
- Encouraging paperless work within our department and across the entire branch to promote sustainability and operational efficiency.
Global Forwarding Agent For Air Export and Import
C.H. Robinson Worldwide freight India Pvt Ltd
07.2018 - 08.2021
- Coordinated with sales team to quote freight rates, converting new business opportunities.
- Arranged air and ocean freight rates from carriers and vendors for transportation periods.
- Communicated shipment history updates to shippers, consignees, and counterpart offices to enhance customer relations.
- Entered client shipment details into operational framework for accurate tracking.
- Verified invoices against service requests and raised invoices for shippers and counterpart offices.
- Trained interns and associates on operational processes and software frameworks.
- Participated in team discussions regarding performance metrics and operational challenges.
- Promoted paperless practices among team members to improve efficiency.
Operations Executive Air Export
Expeditors Intl India Pvt Ltd
12.2014 - 06.2018
- Communicated promptly with shippers and counterpart offices to update shipment history and strengthen customer relations.
- Participated actively in team discussions regarding performance and operational challenges during daily planning.
- Arranged rates for inland transportation and air freight across carriers and vendors throughout transportation periods.
- Entered client shipment details into the system to ensure accurate tracking.
- Verified invoices against service requests and reconciled discrepancies with service providers while raising invoices against shippers.
- Prepared documentation and paperwork related to daily shipments, ensuring compliance with procedures.
- Guided and trained interns on operational processes and software frameworks to enhance team capability.
Education
Bachelor's Degree - commerce
University of Madras
Skills
MS Office (Master)
Accomplishments
- CH Robinson honored me as the best operational performer in 2020.
- The Broekman logistics branch manager praised me for bringing less paperwork when I joined.
- Certified as a Cargo Wise Specialist in 2024, with expertise in using the platform for freight forwarding, logistics, and supply chain operations.
- Gained hands-on experience in MS Office and presentations, and successfully completed a course at MSME Technology Development Centre, Chennai in 2022.
Section name
- Father's Name: Elumalai A
- ID Type: Passport
- ID Number: U8385316
- Date of Birth: 03/21/90
- Nationality: Indian
Personal Qualities
- MS Office (Master)
- Freight rate negotiation
- Problem solving
- Time management abilities
- Product development
- Customer relations
- Managing operations and efficiency
- Training and development
- Certified as cargo wise specialist in 2024
Professional References
Latha Prakash, Director at Ryan Logitech Pvt Ltd, +91 72993 62903
Passport Id
U8385316
Timeline
Assistant Manager Air Import
Broekman Logistics India Pvt Ltd
04.2024 - Current
Senior Executive Air Import
Broekman Logistics India Pvt Ltd
08.2021 - 01.2024
Global Forwarding Agent For Air Export and Import
C.H. Robinson Worldwide freight India Pvt Ltd
07.2018 - 08.2021
Operations Executive Air Export
Expeditors Intl India Pvt Ltd
12.2014 - 06.2018
Bachelor's Degree - commerce
University of Madras
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