Barjees Rana M
Bangalore
Summary
Dynamic Change and Problem Management Senior Lead at Wells Fargo, skilled in advancing compliance and risk assessment initiatives. Authority in change management and root cause analysis, effectively orchestrated cross-functional strategies to bolster operational resilience. Established history in incident management, guaranteeing seamless service delivery and maximizing stakeholder satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Change and Problem Management Senior Lead
Wells Fargo India Solutions Private Limited
Bangalore
03.2020 - Current
- Reviewed enterprise change requests from technology groups to ensure compliance with standards.
- Acted as escalation point for stakeholders involved in change requests and approvals.
- Participated in ECAB meetings to assess high-risk and expedited changes for various technology groups.
- Conducted post-installation reviews of failed changes and implemented preventative measures.
- Followed up on change records regarding unauthorized or negative impact changes to ensure accuracy.
- Developed change management documentation and manuals for organizational use.
- Coordinated with third-party vendors during major operational changes as primary contact.
- Orchestrated cross-functional meetings to align change management strategies among divisional leaders.
Mainframe Analyst
Wells Fargo India Solutions Private Limited
Bangalore
02.2016 - 03.2020
- Monitored CA-7 Mainframe and Autosys environments, ensuring timely resolution of production incidents.
- Scheduled and reported various jobs across mainframe, UNIX, and Windows platforms using CA Workload Automation.
- Oversaw job flow for daily, monthly, quarterly, and yearly batch processing via CA7 scheduling system.
- Managed SLA documentation and adhered to escalation processes to maintain service quality.
- Contributed to Disaster Recovery and Business Continuity Plans to enhance operational resilience.
- Supported process improvements in collaboration with global support teams including DBAs and application support.
- Analyzed and resolved application and system incidents to minimize customer impact.
- Developed metrics and status reports to track performance against service commitments.
Operations Professional-Problem Management
IBM India Private Limited
Bangalore
07.2014 - 02.2016
- Provided 24/7 operational support to healthcare organization by monitoring mainframe production and systems.
- Conducted root cause analysis to resolve job failures affecting business operations.
- Reviewed and created service level agreement documents, ensuring compliance with escalation processes.
- Monitored BMC Remedy for problem records to facilitate effective problem management activities.
Education
B.E - Computer Science
VTU
India01.2014
PUC - PCMB
Kalpataru Science PU College
India01.2010
10th -
CBSE
Kalpataru Central School01.2008
Skills
- Change management
- Problem resolution
- Incident management
- Risk assessment
- Service agreements
- Root cause analysis
Languages
- English
- Hindi
- Urdu
- Kannada
Certification
ITIL Foundation
Microsoft Certified: Azure Fundamentals
Personal Information
Marital Status: Married
Awards Recognition
- Wells Fargo Champions Award, 01/01/21, For the innovation & leadership skills.
- Achieving Excellence Award, 05/01/16, For outstanding performance.
- Top Contributor at IBM, 01/01/14, For outstanding performance.
Timeline
Change and Problem Management Senior Lead
Wells Fargo India Solutions Private Limited
03.2020 - Current
Mainframe Analyst
Wells Fargo India Solutions Private Limited
02.2016 - 03.2020
Operations Professional-Problem Management
IBM India Private Limited
07.2014 - 02.2016
B.E - Computer Science
VTU
PUC - PCMB
Kalpataru Science PU College
10th -
CBSE
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