KAMAL PALARIYA
Noida
Summary
Results-driven IT Service Management professional with strong expertise in Change, Problem, and Release Management within large-scale enterprise environments. Proven track record of delivering zero change-induced incidents, driving complex infrastructure and application migrations from On-Prem to Cloud, and ensuring operational stability in high-availability systems. Adept at risk assessment, stakeholder management, CAB governance, and continuous service improvement aligned with ITIL v4 best practices.
Overview
4
4
years of professional experience
Work History
Infra Managed Service Analyst - Change & Problem Management
Accenture
Noida
05.2024 - Current
- Own and govern enterprise-level Change Management lifecycle for infrastructure and application changes.
- Achieved and maintained 0% change-induced incidents by implementing robust impact analysis, risk validation, and CAB governance controls.
- Played a major role in large-scale migration from On-Prem to Cloud, coordinating planning, execution, validation, and risk mitigation.
- Led Change Advisory Board (CAB) meetings, driving approvals, compliance, and business alignment.
- Proactively managed Problem Management lifecycle including trend analysis, RCA, corrective actions, and continuous improvement initiatives.
- Reduced repeat incidents by implementing permanent fixes and preventive controls.
- Delivered process training and compliance awareness across technical and business teams.
Infra Managed Service Associate
Accenture
Noida
04.2022 - 05.2024
- Executed critical infrastructure migrations with zero/minimal business disruption.
- Automated recurring tasks using scripts and tools, improving operational efficiency by over 30%.
- Actively participated in Incident & Problem Management, ensuring timely resolution and root cause elimination.
- Coordinated closely with development and testing teams to ensure seamless production releases.
- Maintained audit-compliant documentation and knowledge base assets.
Education
Bachelor of Commerce - undefined
Kumaoun University
01.2020
Skills
- Change Management
- Problem Management
- Release Management
- CAB Governance
- Risk Assessment
- Incident Reduction
- On-Prem to Cloud Migration
- Process Optimization
- Automation
- ITIL v4
- Stakeholder Management
Websites
Accomplishments
- Delivered 0% change-induced incidents for consecutive quarters through enhanced governance and quality controls.
- Key contributor to successful On-Prem to Cloud migration programs with zero business downtime.
- Recognized for proactive problem management and service stability improvements.
Timeline
Infra Managed Service Analyst - Change & Problem Management
Accenture
05.2024 - Current
Infra Managed Service Associate
Accenture
04.2022 - 05.2024
Bachelor of Commerce - undefined
Kumaoun University