Venkata Narasimha Paleti

Constellation Brands (CBI) Service Management.

Apr 2023 - Oct 2025

- Monitor ServiceNow dashboards 24/7 to ensure the timely closure of incidents and service requests.

- Handle P1 and P2 incidents, initiate bridge calls, send MIMs and banners, and drive rapid resolution.

- Coordinate with technical teams during DH calls to track progress and ensure SLA adherence.

- Review and validate change requests as per CAB guidelines, and ensure correct change parameters.

- Facilitate pre-CAB calls, review proposed changes, and address discrepancies or missing details.

- Review Root Cause Analysis (RCA) reports for major incidents, and share finalized versions with clients.

- Conduct weekly audits of incidents and service requests closed by technical teams.

- Prepare and present Daily Dashboard Excel reports to clients, summarizing operational performance.

Lucid Motors IOC L1 Support. Hyderabad, India.

October 2025 - Present

- Monitor and troubleshoot network and server alerts using standard diagnostic tools.

- Raise and track incidents in ServiceNow, ensuring timely follow-up with support teams.

- Lead P1/P2 incident handling, including bridge calls, documentation, and rapid resolution.