Barkhaa Kumari
Bengaluru
Summary
Experienced technical program manager with a proven track record of strategically guiding organizations and improving processes. I have over 7 years of technical experience, including 4+ years on SAFE Agile projects and SDLC methodologies. I have successfully led engineering teams with a trust-first policy and contributed to customer-centric solutions. My self-driven and passionate approach aligns with a belief in influential leadership, empowering executive leadership to make effective, business-benefiting decisions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Program Manager - III
Nutanix Inc
03.2022 - Current
- Designed a bespoke project tracking system that improved cross-departmental communication and project visibility, enhancing team productivity by reducing time and cost by 30%.
- Worked extensively on aggressive release timelines and conducted SCRUM meetings to release high-quality software that led to high adoption rates.
- Implemented rigorous quality assurance processes and optimized the time taken for sign-off on release readiness.
- Led the transition to a Microservices architecture, enhancing component delivery timelines and achieving a 50% reduction in upgrade times.
- Developed and facilitated processes for Patent applications.
Technical Program Manager - II- Customer Readiness
Nutanix Inc
12.2019 - 02.2022
- Boosted unassisted upgrade success rate of the product from 60% to 100%.
- Reduced product's incoming bugs per node ratio to 0.35 from 2.75.
- Worked with 20 cross-functional teams to run a Customer quality centric release by resolving 100% of High impacting issues and prioritized 80% of backlog issues.
- Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support by 30%
- Delivered engaging training sessions and quizzes for the Support team to enhance product knowledge and empower their expertise.
Systems Reliability Engineer 1-2
Nutanix Inc
08.2017 - 01.2019
- Enterprise-level Support experience for customers from L1-L5 technical support
- Led developer productivity team to create tools to increase the efficiency of the cross-geographic Support team by 15%.
Education
B.Tech in Computer Science -
Karunya University
05.2017
Skills
- Stakeholder Management
- Interpersonal and Presentation Skills
- Master Task Prioritization
- Technical Acumen
- Efficient Communication and relationship building
- Critical Thinking
- Influential Leadership
- Problem Solving
- Risk Management
- Feedback Loop Development
- Scrum Framework
Certification
PRINCE2 Agile Foundation & Practitioner, Axelos Global Best Practice - Oct 2021
Hobbies and Interests
- Reading
- Yoga
Timeline
Technical Program Manager - III
Nutanix Inc
03.2022 - Current
Technical Program Manager - II- Customer Readiness
Nutanix Inc
12.2019 - 02.2022
Systems Reliability Engineer 1-2
Nutanix Inc
08.2017 - 01.2019
B.Tech in Computer Science -
Karunya University
PRINCE2 Agile Foundation & Practitioner, Axelos Global Best Practice - Oct 2021
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