BARLEEN KAUR
New Delhi
Summary
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers. Highly skilled flight attendant with solid experience in providing exceptional customer service and ensuring passenger safety on numerous flights. Possess strong communication, problem-solving, and teamwork abilities. Contributed to enhancing onboard experience by implementing feedback-driven improvements and maintaining high standards of comfort and safety for all passengers. Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Cabin Senior
Air India
New Delhi
12.2019 - 01.2025
- Observed passengers for intoxication or possible threat to safety.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Collected passenger trash during and after flights.
- Maintained inventory of supplies onboard the aircraft such as blankets, pillows, and headsets.
- Provided customers with excellent service while ensuring their comfort and satisfaction.
- Prepared reports detailing any incidents occurring during the flight.
- Stocked aircraft with food items prior to departure time according to established protocols.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Distributed meals and beverages according to company guidelines in an efficient manner.
- Directed junior team members in proper duties and company regulations.
- Attended regular training sessions for skills development purposes.
- Kept cabin neat, clean and professional in appearance.
- Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.
- Verified the accuracy of all paperwork related to boarding passes, and manifests.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Answered questions from passengers regarding travel destinations, facilities at airports.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Provided accurate information regarding arrival times, connecting flights, customs regulations.
- Adhered strictly to all health and safety regulations set by relevant authorities.
Cabin Crew Member
Go Air
New Delhi
10.2016 - 11.2018
- Helped passengers feel comfortable by providing requested items and answering questions.
- Prepared for takeoff and landing sitting in correct brace position on the jumpseat.
- Completed accurate audits of aircraft following cleaning and sanitization procedures.
- Enforced lost and found procedures whenever missing items were located.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Helped guests locate seats and stow luggage in appropriate locations.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Directed junior team members in proper duties and company regulations.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
Junior Office (Processing- Document Verification)
HDFC Bank Limited
Chandigarh
05.2015 - 06.2016
- Communicated to identify and meet documentation needs.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Filled out and stored transmittal logs for permanent records.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Scanned hard copies into digital format for storage purposes.
- Identified trends and provided feedback to customers on compliant documentation requirements for services provided.
- Ensured accuracy and completeness of all documents prior to archiving or distribution.
Education
High School Diploma -
High School (Standard X) CBSE, 2009
Punjab Higher Secondary (Standard XII), CBSE, 2011
Punjab Bachelor's of Computer Application, 69%
Desh Bhagat University, Punjab
Punjab MS WORD CERTIFICATION -20014
Skills
- Emergency procedures
- Security procedures
- Brand representation
- Strong leadership
- Childcare experience
- Announcement delivery
- Medical emergency response
- Complaint handling
- Cultural awareness
- Passenger assistance
- Flight safety expertise
- Grooming standards
- Food and beverage service
- Team management
Affiliations
- In addition to physical well-being, I have a strong passion for learning. I love reading books across different genres, from fiction to biographies, which broadens my perspective and stimulates my mind. I also enjoy taking online courses to acquire new skills, whether it's a language, cooking, or a creative pursuit like painting.
Languages
Hindi
First Language
Timeline
Cabin Senior
Air India
12.2019 - 01.2025
Cabin Crew Member
Go Air
10.2016 - 11.2018
Junior Office (Processing- Document Verification)
HDFC Bank Limited
05.2015 - 06.2016
High School Diploma -
High School (Standard X) CBSE, 2009
Higher Secondary (Standard XII), CBSE, 2011
Bachelor's of Computer Application, 69%
Desh Bhagat University, Punjab
MS WORD CERTIFICATION -20014
Similar Profiles
SANDIP KUMAR YADAVSANDIP KUMAR YADAV
Store Associate at AIR INDIAStore Associate at AIR INDIA
Pooja SharmaPooja Sharma
Revenue Retention Controller at AIR INDIARevenue Retention Controller at AIR INDIA
Chiranjeet DeyChiranjeet Dey
Customer Experience Specialist at Air IndiaCustomer Experience Specialist at Air India