Harshada Patankar
Mumbai
Summary
Flexible hard worker ready to learn and contribute to team success.
Personable and driven flight attendant offering many years of experience. Seeking new position with opportunity to offer exceptional customer service.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Cabin Senior
AirIndia
Mumbai
10.2004 - Current
- Greeted passengers to assist in finding seating assignments and properly stow items in overhead or under-seat storage.
- Prepared reports as zone in charge on numerous flights, detailing any incidents occurring during the flight.
- Directed junior team members in proper duties and company regulations.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Managed the safety and security of passengers on board aircrafts.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Provided customers with excellent service while ensuring their comfort and satisfaction.
- Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
- Took measures during unusual conditions to maximize safety of customers and crew.
Education
B.Com - Commerce
Bhavans College
Mumbai03-2003
Skills
- Assertiveness
- Language proficiency
- Strong leadership
- Coaching and mentoring
- Elderly care
- Emergency procedures
- Passenger assistance
- Team management
- Announcement delivery
- Grooming standards
- Complaint handling
- Flight safety expertise
Languages
Marathi
First Language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Cabin Senior
AirIndia
10.2004 - Current
B.Com - Commerce
Bhavans College