Barsha Agarwal
Operations Specialist
Bihar
Summary
Detail-oriented professional with experience in stakeholder coordination, vendor management, and process operations, now aiming to transition into Learner Experience / Customer Success roles. Skilled in managing end-to-end interactions, resolving queries, and ensuring seamless service delivery through proactive communication and cross-functional collaboration. Experienced in using Zoho CRM and handling high-volume interactions with accuracy and efficiency.
Overview
4
4
years of professional experience
2
2
Languages
Work History
OPERATIONS SPECIALIST
SpringRole India Private Limited
05.2022 - Current
- Acted as a primary point of contact for vendors and stakeholders, managing queries, resolving issues, and ensuring timely communication across channels.
- Handled end-to-end coordination of vendor operations, ensuring smooth process flow and consistent service delivery aligned with business requirements.
- Utilized Zoho CRM to track interactions, manage requests, and maintain accurate records of communications and follow-ups.
- Managed payment processing and transaction coordination with third-party vendors, ensuring accuracy, compliance, and timely execution.
- Conducted regular follow-ups and engagement efforts to ensure vendor responsiveness, reduce delays, and maintain operational continuity.
- Identified inactive or unresponsive vendors and proactively re-engaged them through structured communication strategies.
- Collaborated with internal teams (operations, finance, and support) to resolve issues and ensure seamless coordination across processes.
- Maintained high attention to detail while handling documentation, transaction records, and compliance requirements.
- Resolved escalations efficiently by applying problem-solving skills and process understanding.
- Contributed to improving overall stakeholder experience and operational efficiency through consistent communication and process improvements.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
DATA ANALYST
SpringRole India Private Limited
01.2022 - 01.2023
- Project: Burst (Foreign Client)
- Managed order batching and ensured timely processing of client requests.
- Handled end-to-end admin monitoring to maintain smooth operations.
- Tracked performance metrics (GT Metrics) to improve efficiency.
Education
Bachelor of Commerce - Commerce
SHRI SHIKHAYATAN COLLEGE
Kolkata, India09-2024
Class XII - Commerce
CBSE BOARD
Kishanganj, India03-2021
Skills
Strong written communication
Analytical problem solving
Stakeholder & Vendor Management
Query Resolution & Follow-ups
CRM Tools (Zoho)
Cross-functional Coordination
Process & Operations Management
Communication & Interpersonal Skills
Data Accuracy & Documentation
Customer engagement strategies
Tools & Platforms
- Zoho CRM
- Microsoft Excel
- Communication Platforms (WhatsApp, Email)
- Slack
- Jira
- Exotel and Callyzer
Timeline
OPERATIONS SPECIALIST
SpringRole India Private Limited
05.2022 - Current
DATA ANALYST
SpringRole India Private Limited
01.2022 - 01.2023
Bachelor of Commerce - Commerce
SHRI SHIKHAYATAN COLLEGE
Class XII - Commerce
CBSE BOARD