Basant Raj Bhatt

• Leading nationwide rollouts covering civil works, equipment procurement, outlet design, and licensing.
• Managing budgets, timelines, vendors, and compliance across all projects.
• Drove design innovation (layouts, GFCs, 3Ds) and kiosk installations at metros, airports, and hospitals.
• Built a pan-India vendor base for civil, MEP, kitchen equipment, signage, IT, and HVAC.
• Enabled new city launches and reinvestment's while ensuring brand and ROI alignment.

Led fit-out of 50+ cloud kitchens and 100+ outlets completed within 25-30 days using in-house teams (carpenters, electricians, etc.).
Managed MEP vendors to ensure quality, compliance, and timely delivery.
Oversaw budgets, timelines, vendor performance , and compliance.

Created initial outlet layouts; later hired architect interns and consultants for design scale-up.
Approved all layouts, GFCs, and 3Ds before implementation.
Led kiosk installations at metro stations, airports, and hospitals.

Built a pan-India network of 50+ fit-out vendors , starting from grassroots labour to professional QSR vendors.
Shifted equipment sourcing from local dealers to direct manufacturer tie-ups .
Developed in-house and partnered signage teams for cost-effective fabrication .

Reviewed new site proposals with BD team via Google Forms.
Supported city launches, reinvestment's , and ensured strong ROI.

Ensured smooth operations, inter-department coordination, and adherence to safety and productivity protocols.

Created SLAs to streamline after-sales service and preventive maintenance across all vendor categories.

Prepared BOQs , trained teams, and managed complete franchise outlet setup (fit-out, DG, signage, utilities).
Handled approvals, vendor coordination, cost control, and timely handovers .
Deployed and reviewed PMC teams and set up after-sales systems for franchisees.

Provided setup costs and terms to the sales team.
Trained them to pitch franchise offerings across India effectively.

Operations Management

• Oversaw operations across 30+ outlets , ensuring alignment with P&L, CRM, retention, and quality goals .
• Monitored People, Product, Process, and Equipment for operational excellence.
• Supported AM / RM in delivering consistent customer experience , ensuring store readiness, and resolving escalated issues.
• Drove local marketing efforts , managed bulk order coordination , and led event stall setups for brand promotions.
• Ensured full audit readiness and compliance across outlets.
• Led and coached 4 Area Managers , reviewing their performance and guiding them on COS, COL, and smooth store operations .
• Reported directly to founders on operations KPIs and performance reviews.

Training & Development

• Created recipe manuals and training guides for new products and store teams.
• Developed audit and sectional checklists for Shift Managers and Store Managers.
• Designed onboarding plans for new joiners and coached field trainers .
• Built training and setup documentation for new verticals like Glassy Bar, East India Bowl Company, and Bowl Hub.

• Manage daily operations across multiple outlets, ensuring quality, service, and hygiene standards.
• Supervise Restaurant Managers, oversee hiring, training, and team performance.
• Achieve sales targets and control COS, COL , and operating costs.
• Ensure customer satisfaction and handle escalated issues.
• Maintain audit readiness and ensure compliance with brand and legal standards.
• Support local marketing and bulk order execution.
• Report key metrics and updates to the Head of Operations.
• Assist in new store launches and team onboarding.

• Manage multiple outlets to ensure quality, hygiene, and service standards.
• Guide Restaurant Managers to meet sales, cost, and customer targets.
• Control COS , COL , and ensure audit and brand compliance.
• Support local marketing and bulk order execution.
• Resolve escalated issues and report to the Operations Head.
• Assist with new store launches and team training.

Head of Repair & Maintenance – Burger Singh

• Led repair and maintenance team; eliminated overpriced vendors by hiring in-house electrician, AC technician, and plumber.
• Developed preventive maintenance schedules for all equipment (fryers, grills, freezers, AC).
• Oversaw cost-effective repairs, spare part sourcing from local markets and OEMs, reducing downtime and expenses.

• Oversee daily restaurant operations and team performance.
• Ensure high standards in food quality, service, hygiene, and customer experience.
• Achieve sales targets and control food & labor costs (COS/COL).
• Manage inventory, ordering, and reduce wastage.
• Ensure audit readiness and legal compliance.
• Support local marketing and submit performance reports to the Area Manager.

• Recruited and trained restaurant and kitchen staff; served as Training Coordinator .
• Managed home delivery operations , ensuring timely and accurate dispatch.
• Oversaw daily food prep, kitchen safety , and equipment maintenance.
• Conducted regular quality and safety checks to maintain high standards.
• Assisted in creating the restaurant business plan , including competitor analysis and sales projections.
• Motivated and coached the team to drive performance and guest satisfaction.

• Supervised shifts to ensure smooth service and quality.
• Led and motivated the team to meet safety and hygiene standards.
• Managed staff schedules and tasks.
• Ensured compliance with food safety and KFC procedures.
• Promoted from Team Member to Shift Manager.