BASANTA LAMA
Umrangso
Summary
Resourceful Front Desk Liaison known for high productivity and efficient task completion. Specialized in customer service, conflict resolution, and administrative support. Excel in communication, multitasking, and problem-solving to enhance office operations and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Executive
Hotel Hillton Blue
Tinsukia
12.2020 - Current
- Managed guest check-ins, reservations, and customer inquiries efficiently.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Greeted visitors and provided them with information about the company.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
Field Training
SJ International and Hotel Nakshatra
Guwahati
02.2020 - 11.2020
- Possess nine months of training at SJ International and Hotel Nakshatra at Guwahati in reception and housekeeping department.
Training
The Silk Route
Guwahati
10.2019 - 02.2020
- Gained hands-on experience in reception duties during a four-month training period at The Silk Route, Guwahati, Assam.
Trainee
VEDIK RESORT
Surat
07.2019 - 09.2019
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
Education
HS - Commerce
J.B. Hagjer Junior College (Comm.)
Umrangso, Dima Hasao, Assam01.2018
HSLC -
Govt High School
Umrangso, Dima Hasao, Assam01.2016
Computer Diplomatic course -
DonBosco Techincal School (under DBI)
Guwahati, AssamSkills
- Punctuality
- Hard work
- Ability to learn new things
- Willingness to do anything
- Documentation
- Information processing
Languages
- English
- Hindi
- Nepali
- Assamese
- Kuki
Hobbies and Interests
- Travelling new places
- Playing games like Football, Cricket, Volleyball and Carrom
- Reading stories
- Watching movies
Personal informations
- Height: 5.6 ft
- Weight: 66 kg
- Date of Birth: 02/13/99
- Gender: Male
- Father's name: Sri. Gopal Lama
- Mother's name: Smt. Khop Lama
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Buddhism
Timeline
Front Desk Executive
Hotel Hillton Blue
12.2020 - Current
Field Training
SJ International and Hotel Nakshatra
02.2020 - 11.2020
Training
The Silk Route
10.2019 - 02.2020
Trainee
VEDIK RESORT
07.2019 - 09.2019
HS - Commerce
J.B. Hagjer Junior College (Comm.)
HSLC -
Govt High School
Computer Diplomatic course -
DonBosco Techincal School (under DBI)
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