Basavan Gouda
Hyderabad
Summary
* With a proven track record at LIBSYS Ltd., I excel in server maintenance and providing exceptional customer support. My expertise in system troubleshooting and application support, coupled with a knack for resolving complex technical issues, has significantly enhanced operational efficiency. My collaborative approach and technical acumen make me a valuable asset to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
LIBSYS Ltd.
Hyderabad
08.2021 - Current
- Created user accounts in Active Directory while maintaining proper security protocols.
- Provided remote assistance to end-users when needed.
- Resolved complex technical problems through root cause analysis techniques.
- We performed system backups regularly, according to established policies.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems, and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Monitored system performance metrics to proactively address potential issues.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Installed and configured Linux operating systems on physical, virtual, and cloud environments.
- Provided technical support for users experiencing issues with Linux-based systems.
- Performed regular maintenance tasks such as patching, security updates, log reviews, backups.
- Investigated server logs to identify potential problems or suspicious activity.
- Performed daily maintenance tasks such as backups, restores and log shipping operations.
- Provided technical support for applications that use the database system by troubleshooting errors or providing advice on optimizing queries.
Technical Support Engineer
Centre for e_governance
Bengalore
10.2020 - 08.2021
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades, and troubleshooting.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage, and disk space.
- Investigated customer-reported problems related to software applications and identified solutions to resolve them.
- Resolved escalated tickets related to application support within agreed-upon SLAs.
- Deployed patches or updates for existing applications following change management guidelines.
- Conducted root cause analysis to identify basis of application problem.
Technical Support Executive
KPMG
Bengaluru
05.2019 - 08.2020
- I worked on the Summit Ticketing tool.
- Worked on assigned Incidents and service related Ticket's,
- Provided technical support to customers via phone, email, and online chat.
- Ensured compliance with quality standards set by the company when providing technical support.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Escalating the Ticket's to concerned Department.
Education
Bachelor of Engineering Technology - Electronics And Communication
SLN College of Engineering
Raichur06-2017
Skills
- Application installations
- Server maintenance
- System troubleshooting
- Application support
- Windows servers
- Linux Customer support
- MySQL Support
Affiliations
- Playing Games
- Listening Music
- Reading Books
Languages
Kannada
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Best Employee Award in Centre for e-Governance
- Highest Ticket Closures award in KPMG
Certification
- Complected LInux Administration cource
Timeline
Technical Support Engineer
LIBSYS Ltd.
08.2021 - Current
Technical Support Engineer
Centre for e_governance
10.2020 - 08.2021
Technical Support Executive
KPMG
05.2019 - 08.2020
Bachelor of Engineering Technology - Electronics And Communication
SLN College of Engineering
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