Basavan Gouda
Hyderabad
Summary
With a proven certified Technical Support Engineer at LIBSYS Ltd. with a solid background in system troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. My collaborative approach and technical acumen make me a valuable asset to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
LIBSYS Ltd.
Hyderabad
08.2021 - Current
- Created user accounts in Active Directory while maintaining proper security protocols.
- Resolved complex technical problems through root cause analysis techniques.
- We performed system backups regularly, according to established policies.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems, and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Monitored system performance metrics to proactively address potential issues.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Installed and configured Linux operating systems on physical, virtual, and cloud environments.
- Provided technical support for users experiencing issues with Linux-based systems.
- Performed regular maintenance tasks such as patching, security updates, log reviews, backups.
- Investigated server logs to identify potential problems or suspicious activity.
- Performed daily maintenance tasks such as backups, restores and log shipping operations.
- Provided technical support for applications that use the database system by troubleshooting errors or providing advice on optimizing queries.
- Designed and implemented overhaul of servers along with wired and wireless networks for location.
- Performed regular maintenance tasks to keep the network running smoothly.
- Installed and configured new hardware and software components related to networking issues.
- Checking and Managing server space utilisation on daily basis
Technical Support Engineer
Centre for e_governance
Bengalore
10.2020 - 08.2021
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades, and troubleshooting.
- Worked on incident and service request.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage, and disk space.
- Investigated customer-reported problems related to software applications, and identified solutions to resolve them.
- Resolved escalated tickets related to application support within agreed-upon SLAs.
- Deployed patches or updates for existing applications following change management guidelines.
- Conducted root cause analysis to identify basis of application problem.
Technical Support Executive
KPMG
Bengaluru
05.2019 - 08.2020
- I worked on the Summit Ticketing tool.
- Worked on assigned Incidents and service related Ticket's,
- Provided technical support to customers via phone, email, and online chat.
- Ensured compliance with quality standards set by the company when providing technical support.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Escalating the Ticket's to concerned Department.
Education
Bachelor of Engineering Technology - Electronics And Communication
SLN College of Engineering
Raichur06-2017
Skills
- Application installations
- Server maintenance
- System troubleshooting
- Application support
- Windows servers
- Linux Customer support
- MySQL Support
- Network troubleshooting
Affiliations
- Playing Games
- Listening Music
- Reading Books
Accomplishments
- Best Employee Award in Centre for e-Governance
- Highest Ticket Closures award in KPMG
Certification
- Completed Linux Administration course
- CCNA Routing and Switching
- CCNA Routing and switching (Udemy)
Languages
6,C2,6,C2,6,C2
Education and Training
other
Timeline
Technical Support Engineer
LIBSYS Ltd.
08.2021 - Current
Technical Support Engineer
Centre for e_governance
10.2020 - 08.2021
Technical Support Executive
KPMG
05.2019 - 08.2020
Bachelor of Engineering Technology - Electronics And Communication
SLN College of Engineering
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