Basavaraj Deyannavar

Demonstrate more than 12 years of in-depth experience in providing Technical Support and Services Delivery in the IT sector. Thriving in the role of Technical Support Team Lead at Aptean, directly managed a team of 19 members, responsible for hiring, coaching, and capacity planning. Proficient in SQL, Power BI Analytics, SSAS support, Salesforce. Led the onboarding of newly acquired products into CoE Bangalore, including resource planning, hiring, training, and monitoring performance metrics. Conducted performance reviews for the team, with 2 years of experience in evaluating performance and providing feedback. Handle key escalations and engage stakeholders during weekly calls to address any issues. Collaborate with the R&D team to improve collaboration, streamline QA tasks, and expedite build releases. Drive weekly calls for premium customers and serve as subject matter expert(SME) for 2 products, proposing solutions for product issues and contributing to product roadmaps. Collaborated with cross-functional teams to prioritize tasks such as bug fixes, enhancements, customizations, and technical deliverables. Drove organizational initiatives to improve 48-hour resolution, implement a learning management system, and prevent cases in collaboration with the Development team. People Management: Conducted regular performance reviews, identify strengths and weaknesses, build trust, provide up skilling opportunities, assist with tasks, monitor progress, and set high standards for quality results. Played a key role as a Core Team member of the team that implemented AI tool, resulting in 50% improvement in average days to resolve a support ticket. Along with-it average response time increased from 5 days to less than a day.

• Father's Name: Irappa I Deyannavar
• Marital Status: Married