BASAYYA CHIKKAMATH

Demonstrate 11+ years of extensive experience in IT support and operations, excelling in efficient technical support (Onsite & Remote), resolving complex issues, and ensuring seamless IT system functionality across diverse industries. Proficient in IT operations with a focus on infrastructure management, incident handling, and leveraging expertise in IT service management, ITAM, Azure AD & Office 365, WS1 MDM (AirWatch), Linux support (L2), and hardware diagnostics (Dell/HP/Lenovo & Apple) to ensure seamless functionality and compliance. Implemented encryption measures for IT assets, enhancing data security and ensuring compliance with industry standards. Experienced and certified VMware Technical IT Support proficient in virtualized environments. Skilled in deploying, configuring, and maintaining VMware ESXi and vCenter Server infrastructures, ensuring optimal performance and uptime. Supervised the entire IT asset lifecycle at VMware Software India Pvt. Ltd., managing procurement, incident handling, while ensuring seamless functionality and compliance with SOW regulations.

• VMware Certified Professional - Data Center Virtualization
• VMware Certified Professional - Digital Workspace
• Certified ITIL 3 Foundation Certification
• Certified ITIL 3 Service Transition
• Certified ITIL 3 Service Operation
• 410& 411: Administering Windows Server 2012

• Successful Rollout Projects: Led the internal rollout for 10K+ colleagues, upgrading Windows 10 & 11 and Mac OS (10.13 Versions) across the India Region, meeting strict timelines and enable Autopilot functionalities.
• Delivering exceptional user experiences through the enrollment and enablement of WS1 MDM (AirWatch), ensuring access anywhere, on any device. enhancing operational efficiency within VMware India.
• Managed Velocloud SDWAN devices deployment and commissioning for internal employees across India.
• Efficiency Improvement: Conducted internal audits, optimizing Deskside ESXi Servers by achieving an adoption rate of 85% for Haas, enhancing operational efficiency.
• Enhanced remote office IT, upping productivity, Proficient in seamless deployment and upkeep for uninterrupted connectivity. Recognized for prompt troubleshooting and tailored solutions, optimizing remote office efficiency.
• Organized IT Device Health Camp: Improved customer experience by resolving incidents (hardware, software, and other queries) on the spot, fostering better connectivity with colleagues.
• Management of Resale Activity: Efficiently managed Resale activity for End-of-Life (EOL) and Net Book Value (NBV) hardware, recovering approximately 750K USD, demonstrating financial acumen and strategic execution.
• Onsite Support and Deployments: Provided local IT support onsite in UAE, managed vKiosk deployment, and conducted IT Roadshows, ensuring seamless operations and user satisfaction.
• Recognition & Awards: Received multiple At our Best, CIO APJ Individual & Team awards, highlighting outstanding contributions and achievements in the field.
• Facility expansion project: Led & completed a facility expansion project, expanding capacity to 4900 & meeting project objectives. Ensured the deployment & optimal performance of IT assets while maintaining compliance with FAR standards.
• IT Asset Management: Achieved & maintained an exceptional accuracy rate of 95% to 98% through rigorous IT asset management practices.