Basharath Khan
IT Engineer
Hyderabad
Summary
Hi, my name is basharath. I am from Hyderabad, india. But i am born and brought up in UAE (gulf). I have completed my high school from CBSE BOARD (habitat school, ajman) and my bachelor's degree in B.tech (Information technology). I am a very smart working person and i am also very tech savy. I am really passionate about it for my future career. Apart from this i have 2 hobby's,
- Playing online war fighting games for example (call of duty, mortal Kombat, takken) etc.
- 2nd is cooking. this hobby u can say is kind of an emotion for me and i do it with my heart. I started cooking at age of 7. When my mom was not well and able to cook and it sort of became my hobby i do all sorts of cooking and i try to invent my own idea's my best cooking 🍳 dishes are jeera rice and chicken Manchuria, and for the desert i make the best caramel pudding 🍮.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Support Executive
Amazon Development Center Private Limited
Kokapet
09.2023 - 03.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Listened to customers' questions and concerns to provide answers or responses.
Team Leader, Logistics
Shadowfax
Vanasthalipuram
11.2020 - 03.2021
- Oversaw inventory control procedures, reducing instances of stock discrepancies or shortages within the warehouse facility.
- Coordinated transportation schedules to ensure timely deliveries while minimizing costs related to fuel consumption and vehicle maintenance.
- Managed inventory levels to verify availability of stock for customer orders.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
Sales Executive
Shahab Computer's And Software Experts
Sharjah
10.2017 - 10.2018
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Phone and Computer Technician
Local Business
Dubai
06.2016 - 02.2017
- Assisted customers in setting up new devices after repairs were completed, ensuring smooth transitions back into daily use without further complications.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
Education
B.TECH - Information Technology
Indian Excellent Private School
Sharjah, UAE 04.2023
Skills
Complaint resolution
Complaint Handling
Order Fulfillment
Language Fluency
Software Navigation
Empathy Display
De-Escalation Techniques
Customer Service
Direct Sales
Order and Refund Processing
Team Collaboration
Timeline
Customer Support Executive
Amazon Development Center Private Limited
09.2023 - 03.2024
Team Leader, Logistics
Shadowfax
11.2020 - 03.2021
Sales Executive
Shahab Computer's And Software Experts
10.2017 - 10.2018
Phone and Computer Technician
Local Business
06.2016 - 02.2017
B.TECH - Information Technology
Indian Excellent Private School