I am a Senior Quality Analyst with 6.6 years of experience, including 4.8 years specializing in banking domain applications. I have expertise in all phases of the Software Testing Life Cycle (STLC) and hold ISTQB certification along with a certification in Islamic Banking and Finance. My experience spans various banking modules, including accounts, cards and payments, and ATM/CDM systems. I am skilled in managing customer relationships both onsite and offshore. Additionally, I am proficient in reading, writing, and speaking Arabic, enabling me to contribute effectively to projects requiring Arabic language expertise.
MODULES EXPERIENCE
1.Cards Prepaid, Charge Cards & Murahaba Revolving Credit cards at Al Rajhi Bank Riyadh
Duration: 1.9 years
2.Account and Payments at Boubyan Bank (Kuwait )
Duration: 1 years
3.ATM & CDM Machines at First Abu Dhabi Bank –(Cairo- Egypt.
Duration: 1. Year
Roles and Responsibilities:
Understanding client policies and guidelines and making decisions based on them.
Reviewing user posts on social media platforms such as Facebook and Instagram.