BASIMA ANDRABI

• Managed program timelines, ensuring projects stayed on track and within allocated resources.
• Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
• Communicated regularly with external partners to ensure alignment of strategies and goals.
• Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
• Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
• Provided guidance and support to team members in order to achieve targets within defined deadlines.
• Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
• Developed scorecards that tracked performance metrics related to customer satisfaction levels.

• Created comprehensive reports on project progress and results for clients.
• Identified needs of customers promptly and efficiently.
• Maintained positive working relationship with fellow staff and management.
• Managed operations by handling client account updates
• Created new user accounts, created industries for the client, uploaded the users/participants.

• Assisted in design, development, implementation, maintenance, and support of existing SAP solutions.
• Developed functional specifications for customizing SAP PM modules to meet client requirements.
• Created test scripts and conducted unit testing on configured objects prior to system integration testing.
• Performed end-to-end testing on all integrated components of the system before go-live date.
• Monitored system performance after go-live and proposed changes based on user feedback.
• Generated periodic reports from the SAP PM module as required by management or clients.
• Participated in meetings with stakeholders to discuss progress of projects, timelines, deliverables.
• Collaborated with other teams such as QA, development, operations., to ensure successful implementations.
• Defined system goals and devised flow charts and diagrams describing logical operational steps.

• Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
• Created job postings and placed them on various job boards and websites.
• Analyzed resumes to assess qualifications for open positions.
• Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
• Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
• Performed administrative tasks such as filing paperwork or entering data into databases.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Informed job applicants of duties and responsibilities.

HR Team Leader/ HR Head

• Maintained accurate records of employee attendance and performance reviews.
• Created reports regarding recruitment efforts, new hire orientations, terminations, promotions and transfers.
• Implemented strategies for improving employee engagement levels across the organization.
• Analyzed employment-related data and prepared reports.
• Assisted new recruiters during recruitment process

• Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
• Collaborated with department managers to identify recruitment needs and develop job postings.
• Reviewed resumes and applications to determine which candidates met the position criteria.
• Source qualified candidates through online job boards, social media networks, referrals.
• Performed reference checks on finalist candidates prior to extending offers of employment.