T. BASKAR

1. Capacity Planning @LM & FM Level.

2. Breach Control and S2D Flow Focus.

3. Serviceability Analysis and control.

4. Reservation & Dispatch PVA Control

• MIS report Automation and applying analytical Logics
• Leading PAN India Operation call
• Leading PAN India Customer service call
• Customer Service Quality/Efficiency analysis
• Operation/Sales/CS Target planning depends on the PARETO/FISH BONE Analysis
• Doing stock Audit to the Hub/Pickup/Delivery branches
• Operations Implementation & Known:
• Air Cargo Platform Implementation with respect to IT/Service/Quality
• Service Quality Indicator Cash, Retail, VTC & TBB
• CAPA Report generation on each process deviations
• SOP Implementation and revision flow.

• Task: Managing the team and giving the input as per customer requirements Checking the Customer participation by every day as per Calling report
• If any negative remarks from customer it will comes from the team (CSR), I will try to reach the expectation from the company end with sales team support
• Pass the lead to Sales team for the on boarding process into the platform Coordination with networking team for the application errors
• Monitoring the Payment process with 100 % Accuracy
• Team Workout
• Coordination with all Zone TL's and sales team as per my zone Customers requirements
• To Fulfill the other zone customer requirements with my sales team support
• Making deal with margin, meanwhile focus to fulfill the customer requirements to avoid the penalty
• Every good and Bad updates will go to customer by on time
• Monitoring the daily indent 100 % Payment collection as per contract
• Training Part & Skills:
• For PAN India recruitments, Taking care the Orientation and training Process
• Getting the new updates from IT dept and trained to HO team and circulating the same to PAN India Sales and Operations Team
• Every new update will get well trained to sales and operations team via Calls and conducting training program to PAN India Regional Managers and Operation Managers
• Getting feedback while training section and will get pass to Digital Ops team to modifications for the Processes
• Main Roll in Training for Escalations
• Tracking Escalations Training
• Customer Escalations Training
• Service Escalations Training
• Portal/IT Error Escalations Training

• Identified and evaluated opportunities improving the process and customer experience
• Assisted the sales team for incoming requests for new services
• Analyzed customer needs and made arrangements adhering to company policies
• Handled escalated and upset calls, maintained and updated the outbound call reports
• Learned From GATI :
• Efficiency with choke stage
• Pressure handling experience
• On time resolution
• Daily Activity:
• MIS report Validation and triggering to clients
• Ontime Complaint Closure (Delivery/Pickup)
• Daily SLA analysis and reaching the target
• Handled Clients – 3M, FESTO, TEJAS NETWORK, TITAN.