Baskaran Santhanam
Salesforce Release Manager
Bengaluru
Summary
Accomplished Salesforce Release Manager with over 9+ years of specialized experience in Salesforce CRM, Copado deployments, and enterprise release management. Proven record of leading complex, large-scale deployments and aligning DevOps strategies with business goals. Adept at driving automation, ensuring production stability, and delivering stakeholder satisfaction. Highly respected as a cross-functional leader, trusted advisor, and release gatekeeper across Agile environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Salesforce Release Manager
Infosys
06.2023 - Current
- Spearheading end-to-end Copado pipeline orchestration across multiple Salesforce orgs.
- Managing over 10+ environments, ensuring sandbox sync with PROD and seamless deployments.
- Collaborating with cross-functional teams to ensure zero-downtime deployments and timely UAT completion.
- Developed reusable deployment templates, drastically reducing deployment time by 30%.
- Trusted advisor to business teams for critical deployment issues and rollback strategies.
Salesforce Release Manager
Cognizant Technology Solutions
03.2020 - 05.2023
- Led release operations for multi-cloud Salesforce programs including Service Cloud & ServiceMax.
- Designed and executed Copado branching models and integration strategies.
- Developed release run, change advisory plans, and rollback procedures for critical Go-Lives.
- Championed Agile adoption across release cycles, increasing throughput and predictability.
- Conducted trainings and knowledge sharing sessions to upskill internal teams on DevOps best practices.
Salesforce Developer
IBM India Pvt Ltd
06.2015 - 01.2020
- Designed and implemented Salesforce components using Apex, Triggers, VF pages, and workflows.
- Handled Email-to-Case automations, validation rules, and deployment packaging.
- Initiated deployment automation pilot using ANT and Copado, which evolved into enterprise standards.
- Provided production support with high SLA compliance, ensuring system stability and business continuity.
Education
Bachelor of Engineering (B.E.) -
Anna Unniversity
Chennai 07.2008 - 05.2012
Skills
- Salesforce DevOps (Copado, GitHub)
- Environment & Sandbox Management
- Apex / LWC
- CI/CD Automation & Deployment Strategy
- Stakeholder Engagement & Change Control
- Agile (Scrum)
- Release Governance
- Azure
- SQL
- Risk Mitigation & Production Readiness
Certification
Salesforce Certified Platform Developer
Interests
Exploring new destinations
Tech Bookworm
Cinema Enthusiast
Resume Highlights
- Top-tier Copado Specialist – 9+ years optimizing Salesforce releases
- Deployment Strategist – Mastered CI/CD, rollback planning, and risk control
- Agile Leader – Proven track record in delivering rapid, iterative releases
- Stakeholder-Centric – Known for business alignment and dependable delivery
Timeline
Salesforce Release Manager
Infosys
06.2023 - Current
Salesforce Release Manager
Cognizant Technology Solutions
03.2020 - 05.2023
Salesforce Developer
IBM India Pvt Ltd
06.2015 - 01.2020
Bachelor of Engineering (B.E.) -
Anna Unniversity
07.2008 - 05.2012
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