Hi, I’m
BATHALA MUBARAK
Senior Network Security Engineer
Chittoor
Summary
Certified Network Security Professional with a track record of maintaining network security systems for businesses across the globe. Highly proficient in networking hardware and software, specializing in Next-Generation Firewall technologies. Skilled in ensuring data security and integrity, proficient in firewall management, and experienced in proxy server configurations. Demonstrates a strong commitment to maintaining the highest standards of network security while contributing to the success of global enterprises.
Overview
4
years of professional experience
1
Language
Work History
Cloud4c Pvt Ltd
Senior Network Security Engineer
07.2023 - Current
Job overview
- Contributed expertise to multiple banking projects, applying technical knowledge and troubleshooting skills to support the successful implementation and operation of critical banking systems.
- Spearheaded in-depth technical activities, influencing strategic plans, and providing expert guidance to drive organizational success.
- Investigated and resolved issues on customer networks and IT estates, utilizing agreed troubleshooting methodologies to ensure fast resolution exceeding customer expectations.
- Managed support cases, ensuring accurate recording and timely closure within agreed timeframes using the Company's ticket management tool.
- Facilitated knowledge sharing across the team and promoted best practices through the central document repository and proactive communication.
- Supported ad-hoc projects to enhance the capabilities of the Ideal Service Centre, contributing to the team's success and development.
- Provided support and ownership of knowledge sharing initiatives through knowledge base communications and active participation in team meetings.
- Achieved ticket SLAs and KPIs while ensuring adherence to escalation procedures, policies, and working practices.
- Maintained accurate records of Service Requests, Incidents, Problems, and Knowledge Management activities within SLA guidelines.
- Planned and implemented projects, ensuring delivery in line with project quality standards and organizational objectives.
- Specialized in supporting Cisco architectures, demonstrating broad technical competency in Cisco ASA, Fortigate security, Cisco switching, Check Point, and Palo Alto devices.
- Actively participated in the on-call rotation to provide timely support and maintain operational excellence.
Movate Pvt Ltd
Senior Network Security Engineer L2
04.2021 - 07.2023
Job overview
- Experience working on VPN technologies like SSL VPN, IPsec, L2TP and Remote Access VPN Clients
- Experience in working on Zscaler cloud technologies with a good understanding of Zscaler architecture, Zscaler client connector implementation and troubleshooting with a Jump box and fiddler
- Configuration & troubleshooting on Zscaler product ZIA/ZCC and browser isolation
- Day-to-day troubleshooting with Wireshark, fiddler captures, Win MTR traces and internal tools
- Good understanding of Firewall and experience in handling security concepts (Rule ADD/Modify Delete, Nat, Faulty Firewall replacement, High Availability setup, packet capture, log analysis etc.)
- Involve in change management process for HW replacement/ Firmware upgrade/ Configuration change/Whitelisting or Blacklisting URLs & FW Rule addition
- Experience in Application filtering, Traffic shaping
- Day-to-day troubleshooting with multiple protocols such as TCP/IP, IP, ARP, HTTP, FTP, DNS, DHCP, etc
- Monitor the queue and maintain regular updates on the Tickets as per the agreed Timeline, providing a detailed closure summary on the Tickets
- Detailed Root cause summary to be documented for the Problem Tickets
- Document Pre & Post implementation logs & Script for change
- Network Diagram updates
- Having good experience Configuring & Troubleshooting on Juniper SRX 3k,5k,1500 series and branch devices
- Handled Tickets based on priority (P1, P2 and p3) by following the escalation matrices
- Creating Root Cause Analysis (RCA) within the scheduled Time.
Soffit Infrastructure Services
Network Security Engineer
09.2020 - 04.2021
Job overview
- Had hands-on experience with the Palo alto Migration tool (Expedition tool)
- Planning & design the project according to the client's requirements
- Migrating the configuration from Cisco ASA to Palo alto devices with the migration tool
- On-call with customers for information gathering for projects
- Implementation of changes to the existing network as per business requirements
- Coordinating with on-site team members for troubleshooting network issues
- Configuring the Policies & NAT in Cisco and Palo alto devices
- Monitoring the devices of their health, CPU utilization and status of the links with the help of PRTG and SESCON network monitoring tools
- Worked as a team member with other technical staff to ensure connectivity and system compatibility
- Configuring & Troubleshooting Cisco ASA firewall 5500,5500x series, Palo alto 200&500 series.
Education
C. Abdul Hakeem Engineering College, Anna University
B.E (EC)
Vijayam Junior College, Intermediate
12th
Kings English Medium School, SSC
X
Skills
Technical SupportNetwork AdministrationWiresharkPRTGExpedition ToolZscaler Admin Portal
Salesforce ticketing tool
Cisco ASA
Fortigate Firewall
Check Point
Firewall Installation
Teamwork and Collaboration
Network Security
Personal Information
- Father's Name: Mr Bathala Mohammad Ghouse Basha
- Mother's Name: Mrs. Bathala Shahira Banu
- Date of Birth: 09/19/1994
Technical Certifications
- JNCIA-SEC
- ZCCA-IA
- CCIE Security
Disclaimer
I hereby declare that all the above information given by me is true to my knowledge and I hold the responsibility for the above-mentioned information.
Timeline
Senior Network Security Engineer
Cloud4c Pvt Ltd
07.2023 - Current
Senior Network Security Engineer L2
Movate Pvt Ltd
04.2021 - 07.2023
Network Security Engineer
Soffit Infrastructure Services
09.2020 - 04.2021
C. Abdul Hakeem Engineering College, Anna University
B.E (EC)
04.2016
Vijayam Junior College, Intermediate
12th
04.2012
Kings English Medium School, SSC
X
04.2010