Bavin T S

Project : EY Global

Key Responsibilities;

• Responsible for taking care of EY Global Windows Operating Servers ( 15000+ server
  hosted VMware, Nutanix , Physical and Azure)
• Administration and maintain Windows Server environments (2008/2012/2016/2019/2022), ensuring high availability and performance.
• Troubleshooting the servers through VMware , Nutanix , Physical Servers via iDRAC & Azure
• Managing and administration VMWare vSphere environments including ESXi hosts,
  vCenter servers and virtual machines for high availability and performance
• Deploy and manage Azure compute resources (VMs)
• Manage virtual networking (NSG)
• Implement Azure backup and restoration
• Manage Azure storages
• Coordination and execution of patch management for Windows Servers, ensuring all systems are up to date with security and performance patches.
• Implement and manage Windows Server Failover Clusters
• PowerShell scripting for basic repetitive task
• Managing Tickets through ServiceNow Platform
• Handling escalations and providing in-depth troubleshooting for complex Windows-related issues.
• Conducting root cause analysis for critical incidents and implementing corrective actions to prevent future occurrences.
  

Project : MG Motor India Pvt Ltd

Project : MG Motor India Pvt Ltd

Key Responsibilities:

• Providing end users with hardware and software support on time within the support SLA
• Installation, Configuration and Troubleshooting on the Windows Server 2012,2016 & 2019
• Configuration and implementing ADDS like: Organizing and administering Active directory objects, Active directory users and group’s Management, administering group policies etc.
• Implementation of DHCP, DNS, File and Print Services
• Basic troubleshooting of VM’s
• Creating and Managing Virtual Machines and Templates
• Designing and building web environments on AWS, which includes working with services like EC2, ELB,S3,VPC,CLOUD WATCH etc
• Planning and controlling Software implementation, OS patch management though the centralized portal Manage Engine Desktop Central.
• Implementation and Monitoring of Data Loss Prevention Software (DLP) Force Point One Endpoint.
• Office 365 Admin and License Admin, taking care of users Exchange related issues.
• Perform routine systems and software audits.
• Regular monitoring of Trend-Micro Cloud Anti-virus patterns and make sure all systems are updated with latest virus pattern.

Key Responsibilities:

• Providing end to end support to the users in India as well as in US through voice and Remote.
• Resolving Technical issue assigned in Ticketing Tool.
• Providing Hardware and Software Support to India Users.
• Managing asset and updating reports weekly.
• Creating New users in AD and password management.
• Dealing users AD related issues.
• Remote administration tools (Log Mein, Team viewer, VNC, GoTo Assist Etc....)

Key Responsibilities:

● Attending the customer review calls on regular basis, collecting the feedback and modulating the team accordingly. Providing technical as well as operations support to the team.

● Providing Hardware & O.S. support to various clients in corporate sectors including Banks,Educational Institutions and various government offices.

● Installation and configuration of HCL, SiS and Dell servers.

● Managing customer and AMC renewal process.

● Network configuration and security.

● Lotus Same Time Client configuration and troubleshooting Lotus Related Problems.

Projects handled:

State Bank of India Infrastructure Support: - Installation, configuration and maintenance of windows 2008 server, All over Support Including Core Banking software of different remote Branches through directly and remotely.

DELL Enterprise Project: Worked as a zonal team leader and taking care of Dell tickets and assigning tickets to support teammates and taking care of escalation as well. Implementation, Configuration and Administration for Dell server (PowerEdge 7th,8th,9th,10,11,12,13 the generation) and troubleshooting.