Visio
B C BALAKRISHNAN
Payments Business Analyst
Bangalore
Summary
Skilled Business Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 18-year career.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Senior Technical Business Analyst
Commonwealth Bank of Australia
Bangalore
11.2021 - Current
- Performing role of Senior Technical Business Analyst in Payment Service Utility
- This role involves end-to-end Business Analyst activity
- Role includes: -
- Gathering requirements from various stack holder through discovery phase
- Backlog grooming and prioritization
- Prioritizing requirements with vendor
- Implementing Microservices through various API messages
- Converting high-level requirements as EPIC
- Elaborating EPIC into multiple user story
- Requirements walkthrough to vendor
- Coordinating with various internal teams to achieve timely delivery
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Business System Analyst Senior
FIS
Bangalore
10.2014 - 10.2021
- Performed role of Senior Business Analyst for Core Banking Product
- This involves developing sound understanding of existing core banking functions; analyzing requirements for development of new services/enhancement of existing services to enable re-usability
- Performed role of Business Analyst for International and domestic Payment Product
- End to end payments project
- This involves developing sound understanding of existing Open Payment Framework of client; analyzing requirements for development of new services/enhancement of existing services to enable re-usability.
- Identified needed business improvements and determined appropriate systems required to implement solutions
Associate Business Manager
HCL TECHNOLOGIES LTD.
Bangalore
02.2011 - 02.2012
- Project Description: BTMU-LVP (Low value payments) project phase 1 is for Bank of Tokyo Mitsubishi UFJ project that involved on site development for Clear2Pay Amsterdam
- It covers various components through multiple services that form low value payment processing system which is customized based on Bank’s and regulatory requirement.
- Performed role of Business Analyst for BTMU this low value payments project
- This involved developing sound understanding of existing Open Payment Framework; and then functionally analyzing requirements for development of new services/enhancement of existing services to enable re-usability.
Associate Business Manager
HCL TECHNOLOGIES LTD.
Bangalore
01.2008 - 01.2011
- Project Description: C2P-xCT (International/Domestic Credit Transfers) is full blown SOA based Payments Product Re-engineering project that involved off shore development for Clear2Pay Belgium
- It covers various components through multiple services that form a core payment processing system which can be readily customized based on any Bank’s payment processing process and requirement.
- Performed role of Senior Business Analyst for product re-engineering and development of International and Domestic Credit Transfer Payment processing system for processing ISO 20022(MX) and SWIFT MT credit transfer message formats.
- Performed as Delivery Manager role in Clear2Pay xCT project
- This involves following responsibility.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Business Manager (Lead Business Analyst)
HCL TECHNOLOGIES LTD.
Bangalore
01.2007 - 11.2008
- Performed role of Lead Business Analyst for Singapore based Bank
- This is Real Time payments project
- This involves developing sound understanding of existing Open Payment Framework; and then functionally of G3, analyzing requirements for development of new services/enhancement of existing services to enable re-usability.
Executive
ABN AMRO Central Enterprising Solution
Bangalore
03.2007 - 08.2007
- Worked as executive handling HKD currency payment processing.
- Managed fee transactions from other banks.
- Processed customer transactions submitted at bank branch.
- Collaborated with back-office team members to facilitate seamless business execution
Asst Manager
American Express Bank
Bangalore
08.2004 - 03.2007
- Handling USD/JPT International Money Transfer Payments via MT 103 and MT202
- Routing and repairing SWIFT messages via CHIPS and FED clearing
- Payments amendments and OFAC clearing
- Mentored team members to enhance professional development and accountability in workplace
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Education
Master Of Financial Management -
Pondicherry University
PondicherryMBA -
IGNOU
New DelhiBachelor of Commerce -
University of Madras
ChennaiSkills
Domestic and International Payments
Product Backlog
User stories
Product Planning
ISO20022 and MT Messages
Data Mapping
Gap Analysis
Workflow Analysis
Requirements Gathering
Business Process Mapping
Business Process Improvement
Product Development
Stakeholder Management
Project Management
Business Areas
Core Banking, Mutual Funds - Payments
Tools Used
JIRA, Visio
Personal Information
Total Experience: 16 years of Senior Technical Business Analyst experience
4 years of Banking operations experience
Software
JIRA
Certification
Certified SAFe Product owner/Product Manager
Timeline
Senior Technical Business Analyst
Commonwealth Bank of Australia
11.2021 - Current
Business System Analyst Senior
FIS
10.2014 - 10.2021
Associate Business Manager
HCL TECHNOLOGIES LTD.
02.2011 - 02.2012
Associate Business Manager
HCL TECHNOLOGIES LTD.
01.2008 - 01.2011
Executive
ABN AMRO Central Enterprising Solution
03.2007 - 08.2007
Business Manager (Lead Business Analyst)
HCL TECHNOLOGIES LTD.
01.2007 - 11.2008
Asst Manager
American Express Bank
08.2004 - 03.2007
Master Of Financial Management -
Pondicherry University
MBA -
IGNOU
Bachelor of Commerce -
University of Madras