Technology business analyst specializing in delivering business-focused solutions through in-depth analysis and domain expertise. Demonstrated success in enhancing stakeholder and customer satisfaction within the payments sector by implementing impactful solutions. Committed to continuous learning and innovation to drive industry improvements.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Lead Technology Business Analyst, AVP
NATWEST GROUP
11.2022 - Current
Led SI and SCT deliveries as full-time lead across PIs and release phases.
Collaborated with interfacing partners to define interface specifications and conduct connectivity testing, enhancing integration efficiency.
Developed detailed flows for end-to-end SCT and SEPA instant payment processing using JetBrains MPS tool.
Implemented extensive features to align with client requirements.
Contributed to requirements elicitation and feature elaboration with payment architects and business stakeholders.
Provided additional insights for development of technical user stories.
Facilitated knowledge sharing within team on MPS, payments domain, and IPF specifics, improving overall team expertise.
Represented SEPA platform team in deep dive workshops with product vendor to ensure alignment on project goals.
Technology Business Analyst
NATWEST GROUP
08.2021 - 11.2022
Facilitated migration to continuous gross settlement system, improving participant experience.
Collaborated with application support, business QA, and payment operations to ensure functional clarity.
Engaged with EBA via case management to resolve transition queries, ensuring smooth implementation.
Coordinated dry run discussions, building team confidence and readiness for go-live.
Payments Business Analyst
INFOSYS LIMITED
01.2020 - 08.2021
Coordinated major payment processing modules as payments work stream lead, ensuring alignment with project objectives.
Acted as Finacle SME for payments processing, enhancing understanding of interfaces and client channel functionalities.
Executed offshore payment consulting independently, effectively collaborating with cross-functional teams.
Facilitated finalization of test approach through requirements analysis and elicitation.
Conducted test scoping and end-to-end environment readiness checks.
Participated in low-level and high-level design scoping discussions.
Led scrum calls, sprint planning sessions, and retrospectives to improve team collaboration.
Achieved certification as Scrum Master and Global Agile Professional through Infosys training.
Payments Domain Consultant + Testing
INFOSYS LIMITED
02.2017 - 12.2019
Developed detailed test strategies to ensure comprehensive coverage.
Lead Business Analyst / Principal Consultant / Product owner at MySmartCareDoc LLCLead Business Analyst / Principal Consultant / Product owner at MySmartCareDoc LLC