BEANN Karzai

Spearheaded operations across seven branches, achieving double-digit growth in premium collections annually.

Activated and engaged over 59 Relationship Managers, driving sustained sales momentum.

Implemented structured customer engagement processes, resulting in improved branch persistency rates.

Mentored 14 Insurance Sales Managers into high-performing leaders, enhancing policy counts across branches.

• Led regional sales initiatives that increased Relationship Manager productivity by over 20% in one year.

Strengthened bancassurance partnerships to enhance alignment with partner bank objectives.

• Consistently met regional business targets while ensuring compliance and quality standards.

• Led a team of 10 relationship managers and achieved an average retention rate of over 90%
• Exceeded annual sales goals by an average of 15%
• Developed and implemented sales strategies that resulted in a 23% increase in new policies sold
• Trained new Relationship Managers & Insurance Sales Managers and provided coaching as needed to maintain company sales success story.
• Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge.

• Developed and implemented strategies to improve customer relationships, leading to a 5% increase in customer satisfaction.
• Successfully managed a book of business consisting of over 200 clients, with an annual sales / investment volume of INR 5 crores.
• Increased new business sales by 25% through the development and implementation of effective marketing strategies.
• Maintained relationships with clients and provided them with exceptional customer service, leading to a 97% retention rate.

• Verification of Pan India Insurance Sales to ensure client satisfaction and avoidance of escalations due to mis-selling.
• Collaborating with the Relationship Managers and clients to ensure clarifications are resolved.
• Was part of the Credit Card Division prior to this role, the job profile included handling customer queries and escalation.
• Efficiently resolved 98% of all complaints within 24 hours.
• Successfully handled 200 customer inquiries per day.
• Successfully resolved complex customer issues 85% of the time on the first contact.
• Reduced customer churn by 10% through proactively addressing concerns and building relationships.
• Was also part of the Credit Card Fraud Project & handled customer disputes with regards to unauthorized credit card purchases.
• Have also mentored and trained new employees as per banking standards.

• Assisting credit card clients on credit card features and benefits.
• Cross selling of products.

• Providing assistance to client queries ranging from billing disputes to providing tech support for the client's on their mobiles and dongles.