Beauny Solomon

• Maintained an organized filing system for easy retrieval of documents when needed.
• Implemented effective strategies for improving customer service levels.
• Managed office supplies inventory, ensuring timely replenishment of stock when needed.
• Developed and implemented policies and procedures to improve operational efficiencies.
• Provided training and mentoring support to new members of the administrative team.
• Assisted in the recruitment process by screening resumes and conducting initial interviews.
• Prepared presentations, spreadsheets and other materials as requested by senior management..
• Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
• Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

• Built relationships with customers by responding positively to their queries and concerns.
• Compiled weekly reports on performance metrics of all social media channels.
• Analyzed customer feedbacks from various online sources including social media platforms.
• Actively monitored conversations across all accounts and responded promptly to inquiries or complaints.
• Engaged with and responded to online audience through relevant comments.
• Utilized Twitter and Facebook to promote products, services and content.

Helped customers find specific products, answered questions, and offered product advice.

Warmly greeted customers by employing positive telephone etiquette and taking bookings for containers while developing strong relationships with them.