Excel
Beena Joshi
Operations & Resource Management Professional | Banking Operations | Demand Fulfilment | Capacity Planning | Stakeholder Management.
Pune
Summary
Dynamic Sr. Operations Manager with a strong background in workforce planning and data analysis. Recognized for leading cross-functional teams to implement process improvements, achieving significant reductions in operational costs and enhancing service delivery.
Overview
17
17
years of professional experience
Work History
Sr. Operation Manager
Wipro Technologies
05.2018 - Current
- Led cross-functional teams to implement process improvements, enhancing service delivery and customer satisfaction.
- Developed strategic plans for resource allocation, optimizing productivity while reducing operational costs.
- Managed operational workflows, guaranteeing efficiency and compliance with quality standards throughout various projects.
- Analyze demand trends, hiring needs, bench strength, and utilization patterns to support strategic workforce planning.
- Analyze workforce availability through current bench, virtual bench, EBD, and ERD reports to maximize resource utilization.
- Manage end-to-end demand tracking, analysis, and fulfillment of internal, external, and cadre account resource requirements.
- Coordinated efforts with delivery partners, client capability partners, domain heads, and account teams to optimize demand fulfillment and workforce planning.
- Enable revenue recognition initiatives via efficient deployment of billable resources, and consistent achievement of target utilization levels.
- Developed and delivered management reports, dashboards, and workforce analytics to support senior leadership decision-making.
- Engaged with talent acquisition teams and interview panels to expedite the closure of open positions, ensuring alignment with organizational processes and SLAs.
- Promote process adherence, governance compliance, and operational excellence across resource management operations.
- Engage with talent acquisition teams and interview panels to expedite the closure of open positions aligned with organizational processes and SLAs.
- Audit the accuracy, consistency, and validity of operational data reported across business units.
Business Analyst
Wipro Technologies
03.2013 - 10.2017
- Analyzed business requirements and translated them into functional specifications for development teams.
- Facilitated stakeholder meetings to gather insights and prioritize project deliverables.
- Developed detailed process flow diagrams to enhance understanding of current operations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
QA Manual Tester
Wipro Technologies
05.2009 - 01.2013
- Developed and executed comprehensive test plans to identify system defects and ensure quality standards.
- Collaborated with cross-functional teams to analyze requirements and develop effective testing strategies.
- Conducted regression, functional, and user acceptance testing to validate software functionality and performance.
- Documented test cases, results, and defect reports to facilitate clear communication among stakeholders.
- Collaborated with developers to swiftly identify, reproduce, and resolve critical bugs, ensuring timely delivery of high-quality products.
Education
MBA/PGDM Finance - Business And Finance
04.2001 -
Bachelor of Commerce - Banking And Finance
04.2001 -
Skills
Demand Management & Fulfillment
Workforce Planning & Resource Allocation
Capacity Planning & Bench Management
Resource Utilization Management
Operational Metrics Analysis
Financial Tracking
Data Analysis & Reporting
Stakeholder Management & Recruitment Coordination
Risk & Escalation Management
Process Governance & Team Coordination
Accomplishments
- Collaborated with team of 1500 associates across domain team comprising Banking and Financial Services (BFSI) , Consumer, Energy and Manufacturing(EMR), Functional Practices(People and Change, Supply Chain Management), Health and Care.
- Achieved in efficently deploying associates from Fixed price project in Time and Management project to achieve revenue target and domain growth.
- Used Microsoft Excel to develop resource utilization, bench management, revenue projection, billing man months projection for upcoming quarters against the budget numbers.
- Supervised team of 32 Internal fulfillment partners as part of resourcing team and MIS reporting.
Software
Powerpoint
Workforce Management Tool
Timeline
Sr. Operation Manager - Wipro Technologies
05.2018 - Current
Business Analyst - Wipro Technologies
03.2013 - 10.2017
QA Manual Tester - Wipro Technologies
05.2009 - 01.2013
International School of Business And Media (ISBM) - MBA/PGDM Finance, Business And Finance
04.2001 -
Ness Wadia College of Commerce (Pune University) - Bachelor of Commerce, Banking And Finance
04.2001 -