Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Hobbies and Interests
Timeline
Hi, I’m

Lovely Sharma

Ludhiana
Lovely Sharma

Overview

15

Overall 14+ years of excellence in retail by grow in carrier.

Work History

Vishal Mega Mart

Sr. Operation Manager
12.2024 - 08.2025

Job overview

  • Manage day-to-day store operations, including stock levels, staff rotas, and customer service standards.
  • Manage online orders by monitoring on hourly based tracking for smooth process and no delay facing for delivery.
  • Support Multi Store operations during non-availability of operation manager.
  • New opportunity analysis through market survey for expansion.
  • Planning budget for financial year and target distribution.
  • Follow FIFO /LIFO for clear stock levels before it gets expired.
  • Analysis for daily/weekly and monthly store performance for plan and drive business for upcoming day/week and month.
  • Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
  • Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
  • Managed cash and reconciled tills with rigorous security measures.
  • Conducted regular performance reviews, setting objectives and targets for individual team members.
  • Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
  • Delegated work based on sales targets and individual employee strengths.
  • Monitor Store Inventory on weekly basis.
  • Follow cost controlling for run store with low expense cost.
  • Manage Vendor Sales through market survey.
  • Manage Store CDIT appliance Sales, Growth.
  • Set Benchmarking for FMCG by visit competition.
  • Air Plaza Retail Holdings P LTD

Linen Club

Sales & Operation Manager
02.2024 - 09.2024

Job overview

  • Manage both Punjab stores Ludhiana & Jalandhar by visit twice a week and through remotely by cameras access.
  • Manage day-to-day store operations, including stock levels, staff rotas, and customer service standards.
  • New opportunity analysis through market survey for expansion.
  • Planning budget for financial year and target distribution.
  • Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
  • Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
  • Managed cash and reconciled tills with rigorous security measures.
  • Conducted regular performance reviews, setting objectives and targets for individual team members.
  • Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
  • Delegated work based on sales targets and individual employee strengths.
  • Monitor Store Inventory on weekly basis.
  • Follow cost controlling for run store with low expense cost.
  • Aditya Birla Group, Grasim Industries

Max Fashion
Zirakpur

Operation Manager
11.2021 - 01.2024

Job overview

  • Maintain Store KPI's for drive smoothly all sales related operations.
  • In Store Trainer for give new product/Designs and fabric launch to staff.
  • Loss & Prevention Management (Shrinkage Control & Inventory Management).
  • Matching sales target with maximum growth.
  • Projection for future regarding sales target and ROS of Department.
  • Managed Punjab stores kiosk sales and present 14 stores performance weekly and monthly to E-commerce team. (Endless Aisle)
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Compliance, Cash, and inventory Audit.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Manage Store Ambience.
  • Manage staff weekly & Monthly roster for ease of operations.
  • Be aware about competition market share and action to be taken for results.
  • Landmark Group

Max Fashion

Department Manager
04.2017 - 10.2021

Job overview

  • Handling Team and motivate them for sale.
  • Controlling shrinkage under norms.
  • Taking care of Kids wear section.
  • Matching sales target with maximum growth.
  • Manage Store Additional tasks (Cash and Inventory Process).
  • Projection for future regarding sales target and ROS of Department.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Landmark Group

Max Fashion

Assistant Department Manager
04.2015 - 03.2017

Job overview

  • Handling Team and motivate them for sale.
  • Controlling shrinkage under norms.
  • Taking care of Kids wear section.
  • Matching sales target with maximum growth.
  • Projection for future regarding sales target and ROS of Department.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Landmark Group

Max Fashion

Sr.CRE
04.2013 - 03.2015

Job overview

  • Was Looking after sales in kids wear.
  • Taking Care of department Visual merchandise Standards.
  • Global Counting on regular basis.
  • Encourage team for achieve budget targets.
  • Maintain Team Weekly Roasters for smooth process.
  • Landmark Group

Max Fashion

CRE
10.2010 - 03.2013

Job overview

  • Customer Service.
  • Taking Care of department Visual merchandise Standards.
  • Global Counting on regular basis.
  • Cash counter Service.
  • Landmark Group

Education

Lovely Professional University

MBA from Retail & HR Management

INDRA GANDHI NATIONAL OPEN UNIVERSITY

BBA from Retail

Govt Sen School

10+2 from Computer Science

Holy Path Sen Sec School

10th

Skills

  • Business development strategy
  • Staff management
  • Loss prevention
  • Performance Management
  • Sales management
  • Visual merchandising
  • Customer satisfaction
  • Retail inventory management
  • Store Opening and closing Procedures

Accomplishments

  • Got Promoted from CRE to SR.CRE in 2013-04-01
  • Got Promoted from SR.CRE to Assistant Department Manager in 2015-04-01
  • Got Promoted from Assistant Department Manager to Department Manager in 2017-04-01
  • Received the Award of 'Star of Quarterly Sales achievement' Department Manager North Region for July 2017 - Sep 2017
  • Received the Award of 'Star of Quarterly Sales achievement' Department Manager North Region for OCT 2017 - Dec 2017
  • Received the Award of 'Star of the year' Department Manager North Region for year 2017-2018
  • Got promoted from Department Manager to Store Manager in 2021-11-01

Languages

English
Hindi
Punjabi

Personal Information

  • Father's Name: Sh. Ashok Kumar Sharma
  • Date of Birth: 3-OCT-1990
  • Nationality: Indian
  • Marital Status: Married

Hobbies and Interests

  • Chess
  • Cricket
  • Traveling

Timeline

Sr. Operation Manager

Vishal Mega Mart
12.2024 - 08.2025

Sales & Operation Manager

Linen Club
02.2024 - 09.2024

Operation Manager

Max Fashion
11.2021 - 01.2024

Department Manager

Max Fashion
04.2017 - 10.2021

Assistant Department Manager

Max Fashion
04.2015 - 03.2017

Sr.CRE

Max Fashion
04.2013 - 03.2015

CRE

Max Fashion
10.2010 - 03.2013

Lovely Professional University

MBA from Retail & HR Management

INDRA GANDHI NATIONAL OPEN UNIVERSITY

BBA from Retail

Govt Sen School

10+2 from Computer Science

Holy Path Sen Sec School

10th
Lovely Sharma