Overall 14+ years of excellence in retail by grow in carrier.
Hi, I’m
Lovely Sharma
Ludhiana
Overview
15
Work History
Vishal Mega Mart
Sr. Operation Manager
12.2024 - 08.2025
Job overview
- Manage day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Manage online orders by monitoring on hourly based tracking for smooth process and no delay facing for delivery.
- Support Multi Store operations during non-availability of operation manager.
- New opportunity analysis through market survey for expansion.
- Planning budget for financial year and target distribution.
- Follow FIFO /LIFO for clear stock levels before it gets expired.
- Analysis for daily/weekly and monthly store performance for plan and drive business for upcoming day/week and month.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Managed cash and reconciled tills with rigorous security measures.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Delegated work based on sales targets and individual employee strengths.
- Monitor Store Inventory on weekly basis.
- Follow cost controlling for run store with low expense cost.
- Manage Vendor Sales through market survey.
- Manage Store CDIT appliance Sales, Growth.
- Set Benchmarking for FMCG by visit competition.
- Air Plaza Retail Holdings P LTD
Linen Club
Sales & Operation Manager
02.2024 - 09.2024
Job overview
- Manage both Punjab stores Ludhiana & Jalandhar by visit twice a week and through remotely by cameras access.
- Manage day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- New opportunity analysis through market survey for expansion.
- Planning budget for financial year and target distribution.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Managed cash and reconciled tills with rigorous security measures.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Delegated work based on sales targets and individual employee strengths.
- Monitor Store Inventory on weekly basis.
- Follow cost controlling for run store with low expense cost.
- Aditya Birla Group, Grasim Industries
Max FashionZirakpur
Operation Manager
11.2021 - 01.2024
Job overview
- Maintain Store KPI's for drive smoothly all sales related operations.
- In Store Trainer for give new product/Designs and fabric launch to staff.
- Loss & Prevention Management (Shrinkage Control & Inventory Management).
- Matching sales target with maximum growth.
- Projection for future regarding sales target and ROS of Department.
- Managed Punjab stores kiosk sales and present 14 stores performance weekly and monthly to E-commerce team. (Endless Aisle)
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Compliance, Cash, and inventory Audit.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Manage Store Ambience.
- Manage staff weekly & Monthly roster for ease of operations.
- Be aware about competition market share and action to be taken for results.
- Landmark Group
Max Fashion
Department Manager
04.2017 - 10.2021
Job overview
- Handling Team and motivate them for sale.
- Controlling shrinkage under norms.
- Taking care of Kids wear section.
- Matching sales target with maximum growth.
- Manage Store Additional tasks (Cash and Inventory Process).
- Projection for future regarding sales target and ROS of Department.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Landmark Group
Max Fashion
Assistant Department Manager
04.2015 - 03.2017
Job overview
- Handling Team and motivate them for sale.
- Controlling shrinkage under norms.
- Taking care of Kids wear section.
- Matching sales target with maximum growth.
- Projection for future regarding sales target and ROS of Department.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Landmark Group
Max Fashion
Sr.CRE
04.2013 - 03.2015
Job overview
- Was Looking after sales in kids wear.
- Taking Care of department Visual merchandise Standards.
- Global Counting on regular basis.
- Encourage team for achieve budget targets.
- Maintain Team Weekly Roasters for smooth process.
- Landmark Group
Max Fashion
CRE
10.2010 - 03.2013
Job overview
- Customer Service.
- Taking Care of department Visual merchandise Standards.
- Global Counting on regular basis.
- Cash counter Service.
- Landmark Group
Education
Lovely Professional University
MBA from Retail & HR Management
INDRA GANDHI NATIONAL OPEN UNIVERSITY
BBA from Retail
Govt Sen School
10+2 from Computer Science
Holy Path Sen Sec School
10th
Skills
- Business development strategy
- Staff management
- Loss prevention
- Performance Management
- Sales management
- Visual merchandising
- Customer satisfaction
- Retail inventory management
- Store Opening and closing Procedures
Accomplishments
- Got Promoted from CRE to SR.CRE in 2013-04-01
- Got Promoted from SR.CRE to Assistant Department Manager in 2015-04-01
- Got Promoted from Assistant Department Manager to Department Manager in 2017-04-01
- Received the Award of 'Star of Quarterly Sales achievement' Department Manager North Region for July 2017 - Sep 2017
- Received the Award of 'Star of Quarterly Sales achievement' Department Manager North Region for OCT 2017 - Dec 2017
- Received the Award of 'Star of the year' Department Manager North Region for year 2017-2018
- Got promoted from Department Manager to Store Manager in 2021-11-01
Languages
English
Hindi
Punjabi
Personal Information
- Father's Name: Sh. Ashok Kumar Sharma
- Date of Birth: 3-OCT-1990
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Chess
- Cricket
- Traveling
Timeline
Sr. Operation Manager
Vishal Mega Mart
12.2024 - 08.2025
Sales & Operation Manager
Linen Club
02.2024 - 09.2024
Operation Manager
Max Fashion
11.2021 - 01.2024
Department Manager
Max Fashion
04.2017 - 10.2021
Assistant Department Manager
Max Fashion
04.2015 - 03.2017
Sr.CRE
Max Fashion
04.2013 - 03.2015
CRE
Max Fashion
10.2010 - 03.2013
Lovely Professional University
MBA from Retail & HR Management
INDRA GANDHI NATIONAL OPEN UNIVERSITY
BBA from Retail
Govt Sen School
10+2 from Computer Science
Holy Path Sen Sec School
10th