Benaaz Billimoria

Key Qualifications & Responsibilities

• Cross-trained existing employees to maximize team agility and performance.
• Evaluated report data to proactively adjust and enhance operations.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Applied customer feedback to develop process improvements and support long-term business needs.

Key Qualifications & Responsibilities

• Supervised events from start to finish using effective crowd control methods.
• Conducted initial consultation with clients to discuss Event details, venue options and other logistics to understand vision and budget.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Sales & Retentions.

Key Qualifications & Responsibilities

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained customer satisfaction with quick and professional handling of sales and retentions.

American Express Card, Fraud & Security team.

Key Qualifications & Responsibilities

• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Provided exemplary level of customer service to clients.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Barclays Fraud & Security team.

Key Qualifications & Responsibilities

• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.