Benazir Niyariya
Bangalore
Summary
Dynamic Business Development Manager with a proven track record at Romside.com, enhancing business opportunities and leading teams to surpass revenue goals. Expert in technical support and customer service, demonstrated through significant achievements such as double promotions at Intouch CX. Skilled in leveraging MS Office, Zendesk and Jira, alongside exceptional people management, to drive growth and operational excellence.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Romside.com
Mumbai
10.2023 - 11.2024
- Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Conducted risk assessments for potential business ventures or strategies.
- Coached, developed and motivated team to achieve revenue goals.
Customer Support Specialist
Intouch CX
Bangalore
01.2020 - 09.2023
- Managed various domestic and international teams
- Supervised training for new employees
- Conducted regular hygiene audits, D-Sat analysis
- Undertook Process Transformation Initiatives to improve output quality
- Prepared and analysed the Gameplay report regularly
- Got promoted twice within 3 years due to outstanding performance
- Was recognized for achieving best results in Process Training program
- Headed seminars to create awareness about the flagship AI product
- Undertook marketing initiatives to boost client adoption and sales
- Conducted Data Science certification courses
Technical Support Associate - Microsoft Support
Concentrix
Bangalore
01.2018 - 01.2020
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Recorded help desk calls by documenting issues, solutions and closing tickets.
- Participated in weekly team meetings to discuss current projects.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Monitored and responded to support tickets promptly, prioritizing based on urgency and impact.
- Updated customer information and account status in the database following each interaction.
- Received formal recognition from client for outstanding performance
- Got recognized for Q3 performance for the year of 2019
- Moved to MS- Fastrack support team (B2B Partner Support)
Business Development Executive
ECS Datamatics
Chennai
01.2017 - 01.2018
- Responsible for boosting product awareness through promotional activities
- Undertook on-field marketing campaigns and collected consumer data
- Coordinated with product team to convert potential leads
Product Promoter
Vivo
Bhubaneshwar
01.2015 - 01.2017
Education
BSc - Computer And Information Sciences
Biju Pattnaik University
Odisha01.2016
Skills
- Technical Support
- Customer service
- Business Development
- Product Promotion
- People management
- Process management
- Expertise
- Zendesk
- Jira
- Helpshift
- MS Office
- Training and development
- Training and mentoring
- Performance evaluations
- Operations
Languages
- English
- Hindi
- Odiya
Timeline
Business Development Manager
Romside.com
10.2023 - 11.2024
Customer Support Specialist
Intouch CX
01.2020 - 09.2023
Technical Support Associate - Microsoft Support
Concentrix
01.2018 - 01.2020
Business Development Executive
ECS Datamatics
01.2017 - 01.2018
Product Promoter
Vivo
01.2015 - 01.2017
BSc - Computer And Information Sciences
Biju Pattnaik University
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